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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Overview of the Role:
At Salesforce, we believe technology should serve the greater good — powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Missionforce is Salesforce's dedicated business unit revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows.
We are hiring a Senior Program Manager to lead the Mission Readiness Experience (MRE) — a strategic talent development program designed for transitioning military service members, building the next generation of Salesforce consulting professionals. This is a net-new, highly visible role responsible for end-to-end ownership of the program, from strategy and design through execution, cohort delivery, and long-term scaling. You will operate at the intersection of talent strategy, workforce development, and delivery excellence, helping address critical talent gaps in Missionforce Professional Services while advancing Salesforce's commitment to the military community. This role is located in the Washington, DC metro area.
Responsibilities:
- Design, launch, and scale the Mission Readiness Experience (MRE), a cohort-based talent development model including a 12-week readiness journey with prerequisites, curriculum, milestones, and success criteria
- Build and manage relationships with internal and external stakeholders — including Salesforce Military and Vetforce, recruiting partners, and Professional Services delivery leaders — while securing and maintaining executive sponsorship
- Oversee the full participant lifecycle from recruitment and onboarding through training, career placement, and fellow retention, tracking program KPIs such as certification attainment, customer readiness, and job placement rates
- Design and lead scalable enablement programs for the broader Missionforce Professional Services delivery organization, partnering with Delivery Leadership, Sales, and the Global Enablement team to align priorities with pipeline demand and close critical skill gaps
Required Qualifications:
- 5+ years of experience in program management, talent development, or workforce development, with proven ability to launch and scale complex, cross-functional programs
- Strong understanding of professional services delivery models and experience working with and influencing executive stakeholders
- Demonstrated ability to design structured learning or development programs, with exceptional collaboration, communication, and stakeholder management skills
- Agility and comfort with ambiguity in a fast-paced environment, with the ability to articulate complex concepts to both technical and non-technical stakeholders
Preferred Qualifications:
- Experience in the Salesforce ecosystem, consulting, or cloud technology services
- Familiarity with military talent programs, veteran hiring initiatives, or SkillBridge/Hiring Our Heroes partnerships
- Background in learning and development, early career programs, apprenticeship models, or cohort-based fellowship programs
- Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies, or personal experience in military service
This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.