Senior Project Engineer, Global Services

Verkada · Enterprise · Austin, TX · Verkada Global Services

This role is for a Senior Project Engineer in Global Services at Verkada, a company providing an AI-powered physical security platform. The role involves post-sales deployment project management, technical issue resolution, and expert-level configuration and training for Verkada products. It requires strong experience in Cloud Security, IoT Systems, Networking, Linux, Security Surveillance, and Access Control, with a focus on servicing large and strategic customers. The position emphasizes customer interaction, technical expertise, and driving the value of Verkada's offerings.

What you'd actually do

  1. Be the subject matter authority on the full Verkada suite of products and offerings and provide expert-level service to customers during the post-sales process
  2. Serve as the project management arm for customer accounts, ensuring successful deployments of Verkada products in the customer’s environment
  3. Magnify the value of Verkada products for customers through configuring and fine-tuning product features, use cases, and analytics; provide vendor-led training to customers
  4. Effectively serve as the technical voice to all levels of customer, from C-level executives to loss prevention managers and directors of IT
  5. Work directly with your Global Services Manager and Sales Account Executives to develop services strategies and workflows for the customer, as well as participate in cross-selling and up-selling opportunities

Skills

Required

  • 4+ years of experience as a Sales Engineer, Technical Account Manager, Network Engineer, or Professional Services Consultant with a proven track record of working with Fortune 500 companies
  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Information and Computer Security, Networking, IT Security, or similar field
  • Strong background in Computer Networking: HTTPS/SSL, VLANs, TCP/IP, DNS, NAT devices, DHCP servers, firewalls, and software systems
  • Outstanding written & verbal communication skills to efficiently articulate technical matters with customers and partners
  • Ability to adapt to an ever evolving workplace and company
  • Genuine excitement for software/hardware products, Cloud Security, and IoT devices

Nice to have

  • Industry certifications such as AWS, CCNA, CCDA, CCNP, MCSE, CEH, Security+, A+, Network+
  • Experience working with Linux systems
  • Previous startup experience

What the JD emphasized

  • Ability to gain FedRAMP Compliance: Must be a U.S. Citizen or Permanent Resident (Green Card)