About the Role
We are seeking a Senior Strategy & Operations Manager, Consumer Pricing (EMEA Delivery) to join our EMEA Consumer Operations team. This role will own the operational execution and scaling of Consumer Pricing as a core demand-shaping and profitability lever across EMEA, spanning structural pricing (consumer-facing fees) and close partnership on membership pricing and membership demand shaping.
Consumer Pricing is a meaningful driver of EMEA performance and flows directly to the bottom line. You will help ensure EMEA delivers high-quality, scalable execution across multiple markets and workstreams. You will also play a key role in end-to-end pricing setup for launch markets, translating P&L requirements into an initial pricing approach and ensuring readiness at launch.
This role requires a combination of operational rigor, analytical depth, and cross-functional leadership, partnering closely with Product and Tech teams as well as Legal, Tax, Policy, Finance, and Local Ops.
What You'll Do
- Own EMEA Structural Pricing execution (Consumer - facing fees): Drive fee changes end-to-end, including planning, QA, implementation, monitoring, and post-launch evaluation, ensuring accurate, timely, and compliant execution across EMEA markets
- Lead pricing setup for new launch / expansion markets: Take end-to-end ownership of launch market pricing configuration and rollout readiness - translating P&L requirements into a practical pricing strategy, coordinating with Local Ops and cross-functional partners to ensure a smooth go-live
- Be the EMEA operator and advocate for global pricing initiatives: Represent EMEA needs in global experimentation and rollout forums, ensuring global products and experiments are feasible for EMEA market realities, and that learnings are captured and scaled
- Build and continuously improve playbooks and processes: Create and refine scalable governance for pricing changes (documentation, controls, approvals, comms, monitoring) to reduce operational risk and increase speed and consistency
- Use data to diagnose performance and drive iteration: Monitor key pricing and business metrics, identify opportunities and risks, and translate insights into concrete operational improvements and roadmap feedback
- Drive cross-functional alignment to deliver outcomes: Partner with Pricing Tech, Membership Tech, GMT, StratFin, Legal, Tax, Policy, and EMEA Local Ops to move from strategy → build → launch → iteration, with clear ownership and timelines
What You'll Need
- 5+ years of experience in Strategy & Operations, Program Management, Marketplace Ops, Pricing/Growth Ops, or Consulting (ideally in a marketplace or consumer tech)
- Strong analytical problem-solving skills with high comfort in spreadsheets; able to translate insights into clear operational actions
- Proven cross-functional execution and stakeholder management across teams like Product, Engineering, Finance, Legal/Tax/Policy, and local operations in a multi-market context
Preferred Qualifications
- Hands-on experience with pricing operations, monetization, experimentation rollouts (A/B tests), or demand shaping in a consumer marketplace
- SQL and/or BI tooling proficiency (e.g., building analyses, monitoring dashboards, deep-diving performance drivers)
- Experience building scalable operating mechanisms: playbooks, governance, controls, QA processes, approvals, and launch readiness frameworks
- Background operating in regulated and/or multi-country environments (e.g., coordinating with Legal/Tax/Policy, market-specific constraints, launch requirements)
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.