Senior Renewal Operations Analyst (us / North America)

Rubrik Rubrik · Enterprise · United States · Remote · Support

This role is focused on optimizing and scaling renewal processes and operations within a SaaS company that utilizes machine learning and AI in its products. The Senior Renewal Operations Analyst will be responsible for long-range planning, operational guidance, KPI monitoring, deal governance, and cross-functional collaboration to improve renewal rates and support growth targets. The role requires strong analytical skills, experience with Salesforce and CPQ, and the ability to work with ambiguity.

What you'd actually do

  1. Build the long-range plan for the Renewals business, drive rigor in QRF submissions aligning it with overall business objectives and revenue targets.
  2. Provide operational guidance, review metrics and support in Renewals forecasting and business reviews.
  3. Build and maintain Renewal KPIs and dashboards to monitor sales performance and track progress towards targets. Conduct data-driven analysis to identify renewal performance trends, opportunities, challenges and use the insights to optimize processes and propose actionable recommendations.
  4. Build and rollout deal governance policies, and processes while managing deal reviews and liaising with Sales, Renewals, Finance, and Deal-Desk leaders.
  5. Prepare regular reports and presentations highlighting renewal performance to assess renewal performance and identify areas for improvement.

Skills

Required

  • 4+ years’ experience in Renewal/Sales Operations, Sales Strategy or similar areas.
  • Proven track record of success in operations roles within high-growth SaaS or technology companies.
  • Intermediate to Advanced experience with Salesforce(SFDC) and CPQ, Advanced Excel.
  • Strong analytical skills
  • Ability to drive cross-functional collaboration, establish credibility, be decisive and articulate issues clearly and concisely.

Nice to have

  • Demonstrates a positive attitude and aptitude to learn
  • An inquisitive nature and exceptional attention to detail

What the JD emphasized

  • high level of ambiguity
  • operate autonomously
  • cross-functional collaboration
  • managing stakeholder expectations
  • roll up sleeves to gather, analyze/interpret data and make decisions based on insights
  • drive cross-functional collaboration
  • establish credibility
  • be decisive and articulate issues clearly and concisely