Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
This position will play a key role in supporting and scaling Intercom’s revenue accounting operations. You will work closely with Revenue, Finance Systems, Data, and GTM teams to ensure accurate, efficient, and scalable revenue processes as the business grows.
This role is highly operational and detail-oriented, with a focus on owning complex revenue workflows, improving visibility into in-month activity, and ensuring the accuracy of automated processes. You’ll play a critical role in validating automation outputs, strengthening controls, and reducing risk across key revenue streams—including enterprise contracts and usage-based revenue.
We are seeking a motivated and detail-oriented individual with strong revenue accounting fundamentals who is excited to improve processes, leverage automation and AI tools, and operate in a fast-paced SaaS environment.
What will I be doing?
- Own and execute key components of the monthly revenue close process, ensuring accuracy and timeliness.
- Manage complex revenue workflows, including ramped contracts, usage-based revenue, and other non-standard arrangements.
- Track and monitor revenue transactions throughout the month to improve visibility and reduce month-end close spikes.
- Own and prepare reconciliations for revenue-related accounts, ensuring completeness and accuracy.
- Perform detailed variance and flux analysis, identifying key drivers and investigating discrepancies.
- Serve as UAT lead for automation and systems initiatives impacting revenue accounting.
- Validate system outputs and ensure revenue recognition is accurate and compliant with ASC 606.
- Build and maintain controls around automated processes to ensure data integrity and audit readiness.
- Partner closely with Finance Systems and Data teams to enhance revenue systems, data flows, and reporting.
- Support accounting for enterprise contracts and ensure proper treatment of complex deal structures.
- Assist in operationalizing usage-based revenue models, including validation of data inputs and revenue outputs.
- Contribute to process improvements and automation initiatives, including leveraging AI tools to streamline workflows and reduce manual effort.
- Support audit requests and maintain documentation for key revenue processes and controls.
What skills do I need?
- Bachelor’s degree in Accounting or Finance; CPA (or in progress) preferred.
- 5+ years of accounting experience, with exposure to revenue accounting (SaaS experience preferred).
- Strong understanding of U.S. GAAP and foundational knowledge of ASC 606.
- Experience supporting month-end close processes, including reconciliations and variance analysis.
- Experience with NetSuite (NetSuite ARM experience is a plus).
- Familiarity with Stripe, Salesforce (SFDC), and Snowflake is a plus.
- Experience with SaaS and/or usage-based revenue models preferred.
- Strong attention to detail and ability to manage and track high volumes of transactions.
- Analytical mindset with the ability to investigate issues and ensure data accuracy.
- Interest in automation and experience working with or validating system-driven processes.
- Excitement about leveraging AI tools to improve accounting workflows and efficiency.
- Strong communication and collaboration skills, with the ability to work cross-functionally.
- Organized, proactive, and able to operate effectively in a fast-paced, high-growth environment.
Benefits
We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Flexible paid time off policy
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $147,000-$180,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
**Policies **
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.