Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role
The Senior Manager of Post-Sales Enablement owns the strategy, execution, and continuous improvement of enablement programs for Customer Success, Support, and Services teams. This role ensures customer-facing teams have the skills, processes, and tools to accelerate time-to-value, drive adoption, improve retention, and deliver consistent, high-quality customer experiences.
Reporting to the Head of Revenue Enablement, this role is highly strategic and requires the ability to align enablement efforts with company-wide growth initiatives, influence senior leadership, and drive measurable impact on revenue outcomes. It is expected to operate at both the strategic and executional level, ensuring that enablement programs are not only designed but also successfully embedded in the field.
You’ll partner closely with Services & CS leadership, RevOps, Product, and Executive stakeholders to embed best practices, streamline workflows, and measure impact across all stages of the post-sales customer journey. While initially an individual contributor role, this position will scale into a leadership role as the company grows.
Key Responsibilities
Cross-Functional Alignment
- Partner with CRO, CS/Services leadership, RevOps, Product, and PMM to ensure alignment with GTM and customer experience priorities.
- Act as a strategic advisor on post-sales performance and field readiness.
- Proactively partner directly with senior leaders within the post-sales org to create programs and materials that improve the post-sales workflow.
Strategy & Program Execution
- Build and execute a global post-sales enablement strategy aligned to customer outcomes and retention goals.
- Implement and drive adoption of our customer engagement process, activity frameworks, and value realization practices.
- Develop training, onboarding, and ongoing skill development programs for the post-sales roles.
Field Engagement & Process Optimization
- Shadow customer calls, onboarding sessions, and support interactions to identify gaps and opportunities.
- Develop playbooks for onboarding, adoption, renewal readiness, escalation management, and customer health.
- Standardize best practices for QBRs, success planning, and issue resolution.
Tools, AI & Automation
- Partner with CS Ops/RevOps to integrate enablement tools and streamline workflows.
- Drive adoption of post-sales systems (e.g., Planhat, Salesforce, Omni).
- Identify opportunities to use AI and automation to reduce friction and improve efficiency.
Measurement & Insights
- Analyze performance data and adjust enablement programs based on insights.
- Review data to understand behavior change and recommend reinforcement or training programs to increase performance.
Experience Requirements
- 7–10 years in post-sales enablement, Customer Success, Support, Services, or related fields.
- Experience implementing customer success methodologies and driving adoption across global teams.
- Strong background in training, onboarding, and process optimization.
- Proficiency with CS/Support tech stacks and enablement platforms (e.g., CSPs, Salesforce).
- Ability to influence senior leaders and drive cross-functional alignment on complex projects.
- Experience in fast paced, high-growth environments.
- Comfort building from scratch and proven ability to scale programs over time.
Salary: We are targeting a salary range of $120,000 - $160,000, depending on experience.