Overview The Strategic Account Services (SAS) organization strives to improve the Amazon customer experience by working directly with Selling Partners to enable more selection, reduce defects, and drive growth across their businesses. Our team invents and innovates across technology, processes, and people to enhance the services we offer, improve Selling Partner engagement and satisfaction, and build scalable solutions.
About the role You will lead multiple key functions across Sales Operations, with primary ownership of lead management, onboarding operations, and the systems and automation strategy that underpins them. You will define and evolve the frameworks that govern how sellers are qualified, routed, and onboarded into SAS programs, setting the strategic vision and policy for end to end execution. You will own the automation and AI enablement roadmap, driving the transition from manual operations to scalable, automated workflows in partnership with Tech teams. You will define and execute the offshore strategy to reduce operational expenditure while maintaining quality. Additionally, you will own the reporting and feedback mechanisms that inform leadership decisions and facilitate cross functional alignment across Sales, Account Management, Finance, and partner teams to ensure operational excellence throughout the seller lifecycle.
About You You thrive in cross-functional environments, building bridges between teams while combining thought leadership, pragmatism, and analytical rigor. You're passionate about driving change, balancing creative thinking with strong business judgment to identify and solve complex problems. You are a strong verbal communicator and writer, communicating complex concepts clearly and navigating ambiguous situations independently, acting on opportunities without explicit direction. You lead by example, rolling up your sleeves when needed. You're resilient with a positive attitude, overcoming challenges through creativity, good judgment, and hard work. You exhibit strong integrity, following through on commitments while thinking both strategically and tactically. You're equally comfortable with long-term planning and day-to-day execution, with an eye for detail that anticipates the unforeseen.
Key job responsibilities • Own end to end Lead Management Operations, including seller qualification, routing, distribution, and the underlying qualification framework, iterating criteria based on data and outcomes • Own and define the Onboarding Operations framework across the seller lifecycle, including policy for assignment, SLA enforcement, waitlist management, and edge case resolution • Define the Salesforce strategy for seller onboarding, including workflow design, data governance standards, and process automation across teams • Own the automation roadmap, including AI enablement: identify, prioritize, and implement automated workflows (e.g., warm handoffs, flash reporting, lead routing), partnering with Tech teams to pilot and scale as tooling becomes available • Define and execute an offshore strategy for repeatable operational tasks, reducing OpEx while maintaining quality • Own reporting and feedback mechanisms that inform leadership decisions, including KPI monitoring, operational efficiency tracking, and Voice of Sales Rep anecdote reporting • Facilitate cross functional alignment and change management across Sales, Account Management, Finance, and partner teams
Basic Qualifications
- 10+ years of Microsoft Excel experience
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Bachelor's degree
Preferred Qualifications
- Experience using Salesforce (or other CRM tool) or BI tools
- Experience presenting to senior leadership
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually