Senior Salesforce Business Analyst

Caterpillar Caterpillar · Industrial · Kosice, Slovakia

This role is for a Senior Salesforce Business Analyst at Caterpillar, focusing on digital product development. While the company mentions leveraging AI capabilities, the core responsibilities of this role revolve around project management, defining business features, product backlog management, and working with Salesforce and Azure DevOps. The role does not involve building or shipping AI models or systems.

What you'd actually do

  1. Managing the day-to-day activities of projects, including overseeing project responsibilities and schedules. Developing contingency plans for potential risks.
  2. Directing and motivating project team.
  3. Evaluating and managing deliverables to ensure that service expectations are achievable, developed, and met.
  4. Providing support in correctly capturing work items in MS Azure DevOps.
  5. Defining Business Features based on provided research and dealer / customer interviews

Skills

Required

  • Agile methodologies (Scrum, SAFe, Kanban)
  • Scrum Master, Business Analyst, Product Owner roles
  • Production processes and quality control
  • Business and management principles
  • Strategic planning, resource allocation
  • Microsoft Azure DevOps
  • Verbal and written communication skills
  • Ability to work independently and collaboratively
  • Time management skills
  • Leadership and mentoring skills

Nice to have

  • PSM, PSPO, PAL-E or SAFe related certification
  • PMI or PMP certification
  • Financial industry background
  • Salesforce Platform / Experience Cloud Knowledge
  • Salesforce Sales & Service Support
  • Experience Cloud Support
  • Salesforce Administrator or Business Analyst Certification

What the JD emphasized

  • Strong knowledge of agile methodologies and roles
  • Strong knowledge of production processes
  • Strong knowledge of business and management principles
  • Strong knowledge of computer software
  • Exceptional verbal and written communication skills