Senior Services Executive

Workday Workday · Enterprise · London, United Kingdom

This role is for a Senior Services Executive at Workday, a company that provides an AI platform for Human Capital Management and Financial Management. The role focuses on strategic advisory and business development for professional services, emphasizing the value of AI and Extensibility in customer deployments. It involves working with clients and System Integrators to drive transformation and close service agreements.

What you'd actually do

  1. Drive Strategic Value: Effectively position the value of Workday’s deployment methodology, moving the conversation beyond technical setup to business transformation, AI-driven efficiency, and data insights (Prism).
  2. Evangelize Innovation: Act as the subject matter expert on how Workday Extend and Workday Illuminate can solve unique business problems, distinguishing our platform from legacy competitors.
  3. Consultative Discovery: Conduct services discovery sessions focused on business outcomes, change readiness, and strategic goals rather than just functional requirements.
  4. Partner Alignment: Cultivate deep, mutually beneficial relationships with Big SI partners, ensuring alignment on deployment strategy and commercial models.
  5. Commercial Execution: Lead, negotiate, and close Professional Services Agreements, Statements of Work, and other contractual documentation with a focus on value-based outcomes.

Skills

Required

  • 5+ years of experience in Professional Services Sales or Strategic Consulting/Advisory roles within the Enterprise Software or Digital Transformation space.
  • 5+ years of experience working for, or closely partnering with, Global Systems Integrators (Big SIs) (e.g., Deloitte, Accenture, PwC, KPMG), with a deep understanding of their delivery models and commercial structures.
  • Proven experience in Change Management: Ability to discuss the people and process side of digital transformation, not just the technology.

Nice to have

  • Platform proficiency: Ability to understand and explain the business benefits of Artificial Intelligence (AI), Machine Learning, and PaaS (Platform-as-a-Service) without needing to be a technical developer.
  • Track record in complex sales: Proven success in running sophisticated services sales cycles from start to finish with successful revenue and profitability attainment.
  • Strategic mindset: Experience shifting conversations from "features and functions" to "business value and ROI."
  • Solid understanding of the Human Capital Management or Financials Enterprise Application space (competitors, trends, and strategic direction).
  • Outstanding soft skills: Phenomenal presentation skills with the ability to command a room of C-level executives.
  • Commercial acumen: Strong attention to detail and experience with commercial processes, including RFP responses, scope description, and contract documentation.
  • Ability to travel up to 35%.

What the JD emphasized

  • AI platform for managing people, money, and agents
  • Workday Illuminate (AI)
  • AI-driven efficiency
  • Artificial Intelligence (AI)
  • Machine Learning