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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Senior Services Sales Solutions Manager plays a critical role in preparing our customers for success by prescriptively shaping medium to large-scale engagements. Acting as a true Trusted Advisor, you will provide strategic guidance to Sales and Professional Services teams, ensuring strong alignment between customer projects and the highest levels of satisfaction. At this level, you operate as a Salesforce platform expert, recognized internally and externally as an industry and product authority (Industry and Product Specialist). You are accountable for customer success, business value realization, and for acting as a leader and mentor within the organization.
Key Responsibilities (What You Will Do)
- Pre-Sales and Delivery Leadership: In partnership with the Account Partner (Sales), lead pre-sales activities for medium- to large-complexity engagements, acting as the primary Delivery Specialist.
- Solution Orchestration: Develop comprehensive implementation proposals, including Statements of Work (SOWs), staffing plans, and the engagement of Subject Matter Experts (SMEs) across the organization to drive alignment and consensus.
- Account Growth and Business Value: Articulate the customer vision and strategy, connecting business value to core Salesforce platform capabilities. Identify opportunities for new services and upsell, ensuring customer retention and revenue growth.
- Governance and Escalation Point: Provide direct oversight to project teams throughout the engagement lifecycle, serving as the primary escalation point for both the customer and Salesforce delivery teams.
- People Leadership: Assume direct leadership responsibilities by managing and mentoring junior team members (such as Associate Engagement Managers or lower-grade EMs) and/or leading program teams.
- Internal Initiatives and Continuous Improvement: Actively participate in and drive internal initiatives focused on best practices, capability development, and organizational growth.
**Core Competencies ** To be successful in this level, excellence is expected accross the following competencies:
- Coach & Develop (Level 4): Actively plan, influence, and support the development of team members’ skills and knowledge.
- Execute (Level 4): Deliver strong results through effective planning, appropriate delegation, and clear prioritization, continuously analyzing outcomes and adjusting plans to maximize business impact.
- Solution Estimating and Planning (Level 4): Estimate complex solutions and build robust resource allocation plans. You must be able to clearly justify and defend proposed staffing models based on solution complexity.
- Cross-Cloud Solutioning: Demonstrate the technical and functional ability to design solutions across multiple Salesforce clouds.
- Managing Ambiguity: Lead teams through change, encouraging innovative approaches to problem-solving in complex and evolving environments.
Required Qualifications
- Relevant experience delivering consulting services, including team leadership and active involvement in selling professional services.
- Strong ability to operate in a pre-sales environment, shaping and estimating large, complex implementation projects.
- Proven experience leading enterprise-scale projects or managing programs.
- Advanced verbal and written communication skills, with demonstrated executive presence and experience in client advisory roles engaging C-level executives and senior stakeholders.
- Ability to influence diverse audiences, facilitate solution design, and lead executive-level digital transformation strategy and requirements definition sessions.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.