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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
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We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer—driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as a platform for positive change, you belong here.
Salesforce Professional Services delivers strategic engagements that define transformational opportunities and articulate clear execution plans for complex enterprise change programs. We partner with executive-level customer leaders to establish business goals and deploy strategies that unlock the full value of the Salesforce platform across people, process, and technology.
Role Overview
As a Senior Services Sales Solutions Manager, you will drive pre-sales solutioning and engagement shaping for enterprise customers, including multi-cloud transformational programs. Partnering closely with Sales and Account Partners, you will lead pre-sales discovery, translate customer outcomes into viable high-level solution designs, and author detailed Statements of Work (SOWs), technical estimates, and delivery roadmaps. You will ensure seamless alignment between commercial strategy, delivery viability, and customer value realization, establishing a foundation for execution success and rapid mobilization.
Key Responsibilities
Solution Discovery & Engagement Shaping
- Lead pre-sales discovery workshops with executive and technical stakeholders to identify core business challenges, define target outcomes, and design viable implementation strategies.
- Prescriptively structure large, complex professional services engagements, establishing clear scope boundaries, delivery assumptions, and success metrics aligned with Salesforce best practices.
- Partner with Solution Architects and Business Strategists to validate functional and technical viability during the pre-sales cycle.
Commercial Strategy & Deal Architecture
- Co-own deal architecture and pricing strategies with Account Partners, balancing commercial targets, risk mitigation, and customer value.
- Author comprehensive Statements of Work (SOWs), defining deliverables, staffing models, timelines, and commercial terms in collaboration with Legal and Revenue Recognition teams.
- Develop accurate resource estimation models, delivery timelines, and margin structures to ensure operationally sound engagement models.
Executive Alignment & Advisory
- Serve as a trusted advisor to C-level executives, articulating digital transformation roadmaps and complex services solutions through compelling narratives.
- Lead executive presentations, proposal defenses, and formal RFP responses for strategic enterprise opportunities.
- Align diverse stakeholder interests—across customer business/IT leadership and internal sales, legal, and delivery teams—into cohesive commercial agreements.
Delivery Transition & Practice Leadership
- Orchestrate seamless hand-offs from pre-sales to delivery teams, ensuring complete transfer of technical scope, risk assessments, and customer commitments.
- Mentor team members and contribute to the continuous improvement of services sales playbooks, scoping frameworks, and solutioning assets.
Required Qualifications
Education: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
Services Experience: 10+ years of experience delivering enterprise consulting services, with 7+ years focused on the Salesforce platform ecosystem.
Pre-Sales Leadership: 5+ years of experience leading pre-sales scoping, technical estimation, and SOW creation for complex, enterprise-grade SaaS engagements.
Commercial Expertise: Demonstrated experience in deal architecture, pricing negotiation, risk management, and formal SOW development within an enterprise software environment.
Executive Communication: Proven capability to build advisory relationships, facilitate executive alignment workshops, and present transformation roadmaps to C-level stakeholders.
Domain Proficiency: Functional and technical understanding of cloud architecture and the broader Salesforce product portfolio.
Logistics: Ability to travel as needed based on client and project requirements.
Preferred Qualifications
Certifications: Active Salesforce certifications, such as Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Agentforce Specialist.
Program Leadership: Background managing multi-million dollar digital transformation programs or complex multi-cloud implementations.
Methodology: Deep familiarity with enterprise agile frameworks, project management methodologies, and professional services automation (PSA) tools.
By applying to the Senior Services Sales Solutions Manager posting, recruiters and hiring managers across Salesforce hiring for similar roles will review your application. Our goal is to provide broad visibility across open opportunities through a single application process.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.