OCI Incident Response is the first line of defense in maintaining the high availability of Oracle’s cloud. We minimize customer-impacting events by making them shorter, less frequent, and less impactful through large-scale incident management. We are at the forefront of reducing event duration by leveraging our operational experience, knowledge of best practices, and ability to develop tools that automate incident management.
Description
We are looking for a Senior Site Reliability Engineer to join our OCI team. This role is part of a globally distributed team responsible for detecting, triaging, and mitigating OCI service-impacting events as quickly as possible. You will be part of one of these regional teams and will be responsible for minimizing the downtime of OCI services. You will achieve this by delivering excellent major incident management and operating systems with high scalability, performance, and security that help prevent incidents from occurring.
Oracle’s Cloud is state-of-the-art and constantly evolving. When issues arise, your team will respond within minutes to ensure customer impact is minimized. This role will expose you to the inner workings of OCI’s systems and organization. You will interact with and influence leaders across Oracle and drive broad, cross-organization programs aimed at iteratively improving OCI-wide service availability. We are an agile team with significant impact. If you want to be part of a fast-moving team breaking new ground, we would love to speak with you!
We are looking for candidates who are flexible to work AMER shift hours (9:30 AM to 5:30 PM PST) on a rotating roster, including occasional weekends and public holidays.
Career Level - IC3
Responsibilities:
- Solve complex problems related to infrastructure cloud services and automate common tasks to ensure continuous availability with minimal human intervention.
- Command and coordinate SMEs and service leaders to restore services as quickly as possible during major incidents, while keeping accurate and timely data on the progress of such incidents.
- Utilize a deep understanding of cloud computing design patterns and their dependencies to mitigate complex major incidents.
- Embed a methodical approach to troubleshoot large, complex, interconnected systems used in incident detection and orchestration.
- Document pertinent information related to incidents that aids process improvement, identifies deviations, and enables the creation of an incident knowledge base.
- Monitor and evaluate high-level service and infrastructure dashboards, taking action to address identified anomalies.
- Identify opportunities and take ownership of automation and/or continuous improvement of incident management process steps and best practices.
- Define and document the technical architecture of large-scale distributed systems.
- Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services.
- Be responsible for the design and delivery of the mission-critical stack, with a focus on security, resiliency, scalability, and performance.
- Partner with development teams to define operational requirements for product roadmaps.
- Articulate the technical characteristics of services and technology areas, and guide development teams to engineer and add premier capabilities to the Oracle Cloud service portfolio.
- Act as the ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs).
Minimum Qualifications:
Bachelor’s degree or higher in Computer Science or relevant work experience..
- 3+ years’ experience in Site Reliability Engineering, DevOps, or System Engineering.
- Must have public cloud operations experience (e.g., AWS, Azure, GCP, OCI).
- Extensive experience with Major Incident Management in a cloud-based environment.
- Demonstrate clear understanding of automation and orchestration principles.
- Experience having worked in at least one modern object-oriented programming language.
- Experience with professional software engineering standard methodologies such as Agile project management, coding standards, code reviews, source control management, build processes, testing, and operations.
- Familiarity with infrastructure automation tools such as Chef, Ansible, Jenkins, Terraform
- Excellent expertise with several of following technologies: Infrastructure-as-a-Service, CI/CD systems, Docker, RESTful APIs, log analysis tools, debugging tools
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $83,000 to $187,000 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 paid holidays
- Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3