About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
The Site Reliability Engineer (Analyst level) is responsible for supporting the design, deployment, and operation of scalable, cloud-native infrastructure primarily on Amazon Web Services (AWS).
This role focuses on hands-on engineering and operational support of distributed systems, ensuring high availability, reliability, and performance of production platforms. The position involves working closely with senior engineers and cross-functional teams to implement automation, improve system resilience, and support continuous delivery practices.
Key Responsibilities:
- Support the design, deployment, and operation of cloud-native infrastructure on AWS, with a focus on Kubernetes (EKS)
- Contribute to Infrastructure as Code (IaC) implementations using Terraform to ensure consistent and reproducible environments
- Participate in the management and operation of Kubernetes clusters, including application deployments, scaling, monitoring, and troubleshooting
- Assist in building and maintaining CI/CD pipelines to enable safe and efficient software delivery
- Contribute to observability solutions (metrics, logging, tracing) to monitor system health and performance
- Participate in on-call rotations, incident response, and root cause analysis (RCA) activities
- Collaborate with development teams to improve system reliability, scalability, and deployment processes.
- Support implementation of best practices for system availability, performance, and security
- This role is suited for engineers developing expertise in cloud infrastructure, Kubernetes, and SRE practices, while operating in a globally distributed engineering environment.
This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.
Qualifications
Basic Qualifications:
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience
Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
3–5 years of experience in Site Reliability Engineering, DevOps, or Cloud Engineering roles Hands-on experience with Amazon Web Services (AWS), including core services such as compute, networking, and storage Practical experience with Kubernetes (EKS or similar), including application deployment and basic cluster operations
Experience supporting production environments with high availability requirements Familiarity with microservices architectures and containerized applications Understanding of cloud security best practices and identity/access management Exposure to SRE concepts such as SLIs, SLOs, and error budgets Experience working in distributed or global teams Experience with Infrastructure as Code tools, particularly Terraform Experience with CI/CD pipelines and related tools (e.g., GitHub Actions, Jenkins, or similar) Solid understanding of Linux systems and networking fundamentals Experience with monitoring and observability tools (e.g., Prometheus, Grafana, Datadog, CloudWatch) Exposure to incident management, system troubleshooting, and root cause analysis Basic scripting or programming knowledge (e.g., Python, Bash)
Key Attributes:
Strong analytical and problem-solving skills Attention to detail and ownership mindset Ability to collaborate effectively in cross-functional teams Willingness to learn and adapt to new technologies and practices
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.