Senior Software Technical Program Manager, Compute Software - Deep Learning Accelerator

NVIDIA NVIDIA · Semiconductors · Santa Clara, CA

Senior Technical Program Manager to lead efforts in crafting compute software solutions for key sectors like cloud service providers, automotive, and OEM customers. Responsibilities include collaborating with cross-functional teams, managing software development processes, leading status meetings, and ensuring customer satisfaction through effective communication and issue resolution. Requires 10+ years of experience in a similar role, with a focus on software/hardware customer escalations and Agile methodologies.

What you'd actually do

  1. Collaborate closely with Software Development Managers, Engineers, Product Marketing, Customer Program Management, Quality Assurance, and other logistics personnel to establish and implement streamlined processes for the development of advanced Compute software solutions for cloud service providers, automotive and OEM customers.
  2. Work closely with Customers and Customer Program Managers on software issues, including technical feedback from OEMs, CSPs, and partners. Additionally, you will be responsible for the continuous improvement and maintenance of all processes related to enterprise support.
  3. Lead status meetings, proactively addressing challenges, addressing customer concerns, and serving as the central point of contact for building and upholding release schedules and the prioritized release plan of record.
  4. Partner with multi-functional teams throughout the company to strategically plan and drive software objectives for the team. In this role, you will collect requirements, help define priorities, drive planning and scheduling for all phases of the software development lifecycle.
  5. Develop and maintain schedules, proactively identifying risks and formulating risk management strategies for multiple parallel work streams.

Skills

Required

  • Bachelor of Science in Electrical Engineering or Computer Science or equivalent experience
  • 10+ years proven experience in a similar or related role
  • 5+ years of experience in driving down Software / Hardware customer escalations
  • Hands on experience with software development for hardware platforms
  • Proficiency in Agile software development methodologies
  • Demonstrated success in delivering complex products to customers
  • Ability to work independently and actively with minimal guidance
  • Proven experience to creatively resolve technical and resource issues
  • Ability to think strategically and tactically and to build consensus to ensure program success
  • Comprehensive understanding of software engineering principles
  • experience with widely-adopted configuration management tools
  • productivity-enhancing tools and automation processes
  • Exceptional attention to detail
  • demonstrated capacity for multitasking
  • Strong communication and technical presentation skills

Nice to have

  • Expertise with Agile SW Development tools
  • Solid understanding of operating systems
  • datacenter servers
  • automotive principles and standards
  • Experience developing/managing software application, system software/ firmware stack programs
  • Previous experience coordinating activities across HW, Firmware and Software applications
  • MBA/PMP Certification/training

What the JD emphasized

  • driving down Software / Hardware customer escalations
  • software development for hardware platforms
  • complex products to customers
  • resolve technical and resource issues
  • software engineering principles