Senior Solution Architect

Honeycomb Honeycomb · Enterprise · United States · Remote · Sales

This role is a Senior Solution Architect for Honeycomb, a company focused on observability tools. The role involves technical sales, solution design, and customer engagement, particularly with enterprise accounts. The individual will partner with sales teams, lead discovery and POCs, and translate customer needs into technical solutions. A key aspect is engaging with engineering leaders on observability best practices and AI-era workflows, and leveraging AI tools for efficiency. The role requires strong technical skills in cloud environments, observability, and distributed systems, as well as excellent communication and problem-solving abilities. The goal is to drive deals forward and influence customer decisions by demonstrating the value of Honeycomb's platform.

What you'd actually do

  1. Own the technical sales motion on a portfolio of mid-market to enterprise accounts across AMER, partnering closely with sales to drive deals forward.
  2. Lead discovery, solution design, and technical conversations that connect Honeycomb’s platform to real engineering and business priorities, from first call through close.
  3. Drive the technical win. Define success criteria, run POCs, navigate competitive evaluations, and build stakeholder confidence with engineering teams and technical buyers.
  4. Engage with engineering leaders, platform teams, and SRE organizations on observability best practices and AI-era workflows.
  5. Leverage AI tools to work efficiently and creatively while maintaining accuracy and reliability. Human-in-the-loop is a real thing!

Skills

Required

  • 5+ years of pre-sales, solution architecture, or customer-facing technical experience in B2B SaaS with a highly technical ICP, with a focus on enterprise or mid-market accounts.
  • A consistent track record of winning competitive, multi-stakeholder deals with technical buyers and navigating complex evaluation processes.
  • Experience selling into developer, platform, SRE, or engineering-led organizations , you earn technical credibility quickly and know how to bridge technical depth with business value.
  • Strong executive presence with the ability to tailor your message from hands-on engineers to VP-level decision-makers.
  • Sharp solutioning skills: you whiteboard clearly, simplify complexity, and craft compelling technical strategies even in ambiguous situations.
  • Hands-on fluency across modern cloud environments, CSPs, containers, Kubernetes, distributed systems, and API-driven architectures.
  • Solid working knowledge of observability, distributed tracing, and OpenTelemetry. You understand how modern teams instrument, troubleshoot, and optimize complex systems.
  • Comfort navigating code and implementation details across common languages and frameworks , enough to guide instrumentation and validate technical approaches with customers.
  • Strong instincts for unblocking deals, reframing challenges, and finding practical paths forward when things get ambiguous.
  • Experience owning POCs and technical evaluations end-to-end: defining success criteria, managing risk, and driving to a clear outcome.
  • A collaborative, cross-functional mindset with experience working alongside Product, Engineering, and GTM teams to improve how we go to market.
  • A point of view on where observability, developer tooling, and AI-assisted workflows are headed , and genuine enthusiasm for helping customers modernize.

Nice to have

  • Familiarity with MEDDPICC or Command of the Message is a plus.

What the JD emphasized

  • AI-era workflows
  • AI tools