Overview
The Microsoft Federal Civilian Business Unit is looking for a Business Applications Solution Architect to lead enterprise‑scale digital and AI transformation initiatives using Microsoft Dynamics 365, Power Platform, and the broader Microsoft Cloud. This role combines deep technical expertise with strong business acumen to architect secure, scalable, and compliant solutions that modernize mission‑critical business processes and customer experiences. The ideal candidate is a hands‑on architect and trusted advisor who can engage senior executives, translate complex business challenges into high‑value AI‑powered solutions, and guide customers from strategy through delivery. Success in this role requires passion for low‑code innovation, architectural rigor, and driving measurable business outcomes in regulated environments.
Responsibilities
Strategic Enterprise Advisory
- Serve as a trusted advisor to senior executive stakeholders (e.g., CIO, CTO, CDO, etc.), shaping enterprise-wide Business Applications, AI, and digital transformation strategies aligned to mission priorities and measurable outcomes.
- Influence enterprise technology direction by translating complex business, customer experience, and operational challenges into cohesive, value-driven architectures across Business Applications, data, and cloud platforms.
Enterprise Architecture & Technical Vision
- Provide technical vision and architectural leadership for large-scale, high-impact initiatives spanning Dynamics 365, Power Platform, Copilot Studio, and integrated Azure services.
- Provide vision and thought leadership on the use of AI and agents, to include development, deployment and governance considerations.
- Define and govern end-to-end enterprise architectures that are secure, compliant, scalable, and resilient, leveraging Microsoft reference architectures, Cloud Adoption Framework (CAF), Well-Architected Framework (WAF), and industry best practices.
- Lead architecture design workshops and executive technical briefings to align stakeholders on target-state architectures, roadmaps, and investment priorities.
Business Applications & Contact Center Modernization
- Lead modernization of customer engagement and service experiences, including Contact Center transformation using Dynamics 365 Customer Service, Omnichannel, Power Platform, Copilot, and AI-driven agents.
- Architect integrated solutions that connect front-office customer interactions with back-office business processes, analytics, and automation to improve customer satisfaction, operational efficiency, and workforce productivity.
- Guide customers in adopting AI-powered agents, copilots, and workflow automation at scale, with an emphasis on governance, security, and sustainable value realization.
Customer Success, Value Realization & Risk Management
- Drive long-term customer success by ensuring architectures enable adoption, usage growth, operational excellence, and solution longevity.
- Anticipate and resolve enterprise-level risks across security, compliance, data, integration, and performance, embedding governance and quality controls throughout the solution lifecycle.
- Actively listen, respectfully challenge assumptions, and guide customers toward optimal architectural decisions that accelerate time-to-value and business impact.
Pre-Sales, Account Strategy & Growth
- Collaborate with account teams, Customer Success Leaders, and partners to support account planning, deal shaping, and execution of customer success and consumption strategies.
- Proactively use deep technical expertise in customer engagements to influence solution direction, accelerate adoption, and expand the Business Applications and AI solution footprint.
Thought Leadership, IP & Community
- Create and evolve reusable intellectual property (IP), architectural patterns, and accelerators that scale across federal customers and scenarios.
- Act as a visible thought leader and spokesperson internally and externally through community engagement, industry events, and technical forums focused on Business Applications, AI, and enterprise architecture.
- Mentor and upskill architects and technical teams, fostering a culture of learning, innovation, and architectural excellence.
Qualifications
Required Qualifications
- Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 6+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in technology solutions, practice development, architecture, consulting, and/or technology domain (e.g., Security) OR equivalent experience.
- 2+ years managing multiple projects or portfolios.
- 1+ year(s) experience leading blended, multidisciplinary teams
**Other requirements: **
Citizenship & Citizenship Verification:** **This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations. As a condition of employment, the successful candidate will be required to provide proof of citizenship, for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport.
Preferred Qualifications
- Strong experience designing and delivering Contact Center Modernization solutions, including omnichannel customer engagement, AI-powered agents, workflow automation, and integration with enterprise systems.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, Business, or a related field; MBA desirable.
- 10+ years of experience in enterprise architecture, solution architecture, or large-scale consulting roles, with demonstrated leadership across complex, multi-domain technology landscapes.
- 3+ years managing multiple projects or portfolios.
- 2+ year(s) experience leading blended, multidisciplinary teams
- Deep expertise in Microsoft Business Applications, including Dynamics 365 and Power Platform, with experience extending solutions using Azure services and enterprise integration patterns.
- Demonstrated ability to guide technical strategy across multiple project delivery teams, to include technical scoping of new engagements.
- Proven ability to engage C-level executives and senior leaders to shape technology strategy, influence investment decisions, and align architecture to business and mission outcomes.
- Demonstrated mastery of AI-driven application architectures, including Copilot, Copilot Studio, low-code/no-code platforms, data integration, and governance models for production-scale AI solutions.
- Solid understanding of enterprise architecture frameworks, cloud adoption strategies, security and identity architectures, and application lifecycle governance.
- Experience operating in highly regulated and sovereign cloud environments, with familiarity with federal compliance, security, and risk management requirements.
- Executive presence with strong communication, presentation, and stakeholder management skills
- Deep understanding of federal government mission priorities and IT modernization challenges.
Solution Architecture IC5 - The typical base pay range for this role across the U.S. is USD $122,500 - $214,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $154,500 - $231,700 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**