ABOUT THE TEAM
The Customer Zero Solution Architecture team operates within Customer Engineering (CE) — part of the Adobe Experience Platform (AEP) engineering organization. CE is the customer expertise hub for AEP, RTCDP, Adobe Journey Optimizer (AJO), and Customer Journey Analytics (CJA), covering both consumer-focused and enterprise capabilities. Customer Zero is CE's most ambitious and forward-thinking group. Working closely with strategic accounts, the team validates new capabilities, builds solution prototypes prior to product release, and relays direct customer insights back to product and engineering. This is where the most complex, large-scale AEP implementations come to life — before anyone else gets there.
THE ROLE
As a Senior Solution Architect on Customer Zero, the focus is depth over breadth. This individual contributor role spans the full use case lifecycle: discovery, architecture, implementation, and product feedback. The work involves close collaboration with Forward Deployment Engineers (FDEs), Principal Architects, and engineering teams to co-innovate with Adobe's most strategic accounts — supporting the largest scale AEP and Apps implementations worldwide across both B2C and B2B use cases. The right candidate is hands-on, decisive, and energized by undefined problems.
WHAT YOU WILL DO
Day-to-day work spans discovery, architecture, and implementation. Senior Solution Architects lead deep discovery sessions with strategic customer teams, surface business goals and technical constraints, and own the solution architecture end-to-end. Co-innovation is central — prototyping and validating emerging AEP capabilities before they reach general availability, and translating customer pain into product feedback that flows directly into the Adobe roadmap.
Additional responsibilities include:
- Building and maintaining architecture foundations, blueprints, and labs that extend expertise beyond direct engagements.
- Bridging customer insight and product development — collaborating across CE peers, Principal Architects, field teams, and engineering.
- Communicating clearly with both technical practitioners and executives— through written docs, diagrams, and live presentations.
WHAT YOU WILL NEED
Experience
- 7+ years in technical or business consulting; at least 3+ years hands-on with Adobe Experience Cloud solutions.
- Hands-on implementation experience with AEP, RTCDP, AJO, or CJA — direct platform experience, not just product familiarity.
- Proven ability to lead requirements workshops, ask hard questions, and push toward standard methodologies rather than the easy path.
- Track record of designing and optimizing complex business processes across disparate systems in large, complex organizations.
- Experience scoping and delivering large-scale web-based systems or full software product lifecycle engagements.
Technical Depth
- Deep command of data collection and ingestion across web and mobile SDKs and backend integrations: tag management, data layers, identity methods, and offline data ingestion.
- Intermediate-to-advanced SQL and Python skills — able to read, write, and debug implementation code independently.
- Solid understanding of DMP vs. DSP vs. CDP distinctions, data ingestion patterns, identity graphs, and XDM schema development.
- Hands-on experience using AI and agentic tools to accelerate solution development, implementation, and debugging.
- Certification in at least one: Adobe Analytics, Adobe Target, Adobe Audience Manager, AEP, or AJO — active or recently held.
How You Work
Strong candidates are hands-on by default — prototyping, building, and getting into the product to prove out solutions. Clear written and verbal communication is essential: the ability to write an architecture doc for engineering and present findings to an executive in the same day. Self-directed and decisive, with proven experience removing blockers and taking ownership of outcomes. Comfortable operating in undefined territory where there is no established precedent.
WHAT GREAT LOOKS LIKE ON THIS TEAM
The best SAs on CE are known for five things:
Voice of Customer
Deep Expertise
Hands-On
Bias Toward Action
Strong Communicator
Representing the customer with engineering. Owning an area of deep knowledge. Being in the product and in the code — not just advising. Unblocking and owning outcomes. Communicating well up, down, and sideways.
WHY ADOBE
Adobe offers competitive compensation, equity, and benefits including medical, dental, and vision coverage, 401(k) with company match, flexible time off, and annual leave. Adobe is committed to the health and well-being of its employees and offers resources for mental health, family planning, and professional development.
Adobe's mission is to change the world through digital experiences. CE sits at the center of that mission — turning the most ambitious customer use cases into reality and feeding that knowledge back into the products that serve millions of people worldwide.
EDUCATION
Bachelor's degree or equivalent experience required; advanced degree a plus.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.
Expected Pay Range:
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $159,200 -- $301,600 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $208,300 - $301,600
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.