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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Role Description The Senior Solution Consultant supports the analysis of a workstream in complex enterprise customer engagements, partnering with key stakeholders to achieve the vision while executing on key deliverables. They serve as hands-on advisors, analysts, and configurators, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer ROI. Working closely with Solution Architects, Technical Architects, and directly with clients, they help design, develop and deploy large-scale enterprise solutions. They may coach Jr. Solution Consultant resources on a project. Senior Solution Consultants drive solution development (no code and low code configurations), demos and obtain client acceptance of the delivered solution. On a day-to-day basis, they work closely with client functional leads, product owners, and end users to gather, understand, and define business requirements. They are proficient at identifying risks and issues and escalating them appropriately. They demonstrate operational excellence and collaborate on the design and solution architecture of large-scale enterprise solutions.
Key Responsibilities
- Serve as a hands-on advisor to the client, supporting workstreams with supervision.
- Work closely with client functional leads, product owners, and end users to gather, understand, and define business requirements.
- Document future state business processes using user stories and process flows.
- Drive solution solution development (no code and low code configurations), demos and secure client acceptance.
- Identify project risks and issues, and escalate appropriately to project leadership.
- Support System Integration Testing (SIT) and User Acceptance Testing (UAT).
- Document and complete deployment steps for Go-Live.
- Collaborate on the design and solution architecture of large-scale enterprise solutions while maintaining operational excellence.
- Coach and mentor Jr. Solution Consultant resources assigned to the project.
Minimum Requirements
Demonstrated experience supporting enterprise-level projects throughout the software development life cycle (from planning to go-live), in one or more of the following industries:.
- MAE/CBS (Manufacturing, Automotive, Energy / Consumer Business Services - Utilities)
- FINS (Financial Services including Insurance)
- HLS (Healthcare and Life Sciences)
- RCG (Retail Consumer Goods)
- PubSec (Public Sector, Non-profit, and Education)
Hands-on experience with configuration and analysis on the Salesforce platform.
Experience participating in discovery sessions, gathering business requirements, and writing user stories.
Proficiency in documenting business processes using process flow tools and user stories to map out future state processes.
Strong presentation and interpersonal skills; able to effectively drive solution demos for clients.
Detail-oriented individual with strong technical and product knowledge, capable of rapidly learning client business models and industry challenges.
Strong communication skills, both written and verbal; able to collaborate effectively with client functional leads, technical teams, and architects.
Must be a team player with a proven track record of executing key deliverables within complex, multi-workstream enterprise engagements.
Preferred Requirements
- Bachelor's degree (or its foreign degree equivalent) in a Technology, Engineering (any field), or a related quantitative discipline, or equivalent demonstrable work experience.
- Relevant Salesforce certifications and consulting experience.
- Proven results delivering customer ROI and business outcomes using agile methodologies.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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