Senior Solution Engineer

Salesforce Salesforce · Enterprise · Gurgaon, India

Salesforce is seeking a Senior Solutions Engineer to work with healthcare, real estate, and education customers in Bangalore, India. The role involves demonstrating Salesforce applications and platform, driving business outcomes through technology solutions, and engaging with C-level executives. Responsibilities include thought leadership in digital transformation, running discovery sessions, building solutions, creating presentations and prototypes, authoring RFPs/RFIs, and articulating business value. The role requires 7+ years of experience in pre-sales or implementation of customer engagement solutions, CRM, or high-value business solutions, with a strong understanding of cloud computing and CRM functionalities.

What you'd actually do

  1. Provide thought leadership in how large enterprise organization can drive customer success through digital transformation.
  2. Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
  3. Be an innovator who can build new solutions using out-of-the-box thinking.
  4. Engage with business users to build solution presentations, demonstrations and prototypes.
  5. Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.

Skills

Required

  • Degree or equivalent relevant experience required.
  • Relevant 7+ years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
  • Strong focus and experience in pre-sales or implementation is required.
  • Experience in demonstrating Customer engagement solution, understand and drive use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
  • Business Analysis/ Business case/return on investment construction.
  • Experience in sophisticated solution selling to Commercial customers
  • A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
  • Outstanding presentation and demonstration skills.

What the JD emphasized

  • AI CRM
  • AI agents
  • customer success