Senior Solution Sales Executive - Crm & Industry Workflows

ServiceNow ServiceNow · Enterprise · Tokyo, Japan · Sales

This role is for a Senior Solution Sales Executive at ServiceNow, focusing on CRM & Industry Workflows. The primary responsibility is to achieve sales quotas by developing sales strategies, conducting executive discussions, and positioning ServiceNow's AI-enhanced solutions. While the role requires understanding and discussing how to integrate AI into work processes and leveraging AI-powered tools, the core function is sales and market success of AI-enhanced products, not the direct building or research of AI models.

What you'd actually do

  1. Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for Central
  2. Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution
  3. Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow platform
  4. Close collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
  5. In partnership with assigned Account Executive and Solution Consultant, present our CRM & Industry Workflows offering directly to prospects, customers, partners and at industry events and seminars

Skills

Required

  • 7+ years knowledge on return on investment of specialty solutions area to lead solution win
  • Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
  • An understanding of the CRM or CX solution-related business processes
  • Able to thrive in a fast paced, growing, deadline driven environment
  • Willingness to go above and beyond to win in the market against stiff competition
  • Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
  • Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
  • Excellent communication and presentation skills in Japanese and English
  • Regional travel required

Nice to have

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

What the JD emphasized

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.