Senior Solution Sales Executive - Crm & Industry Workflows

ServiceNow ServiceNow · Enterprise · Tokyo, Japan · Sales

This role is for a Senior Solution Sales Executive at ServiceNow, focusing on CRM & Industry Workflows. The primary responsibility is to achieve sales quotas by developing sales strategies, conducting executive discussions, and positioning ServiceNow's solutions. While the role requires understanding how to integrate AI into work processes and analyzing AI-driven insights, the core function is sales and market success of CRM/CX products, not direct AI/ML development or research.

What you'd actually do

  1. Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for Central
  2. Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution
  3. Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow platform
  4. Close collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
  5. In partnership with assigned Account Executive and Solution Consultant, present our CRM & Industry Workflows offering directly to prospects, customers, partners and at industry events and seminars

Skills

Required

  • 7+ years knowledge on return on investment of specialty solutions area to lead solution win
  • Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
  • An understanding of the CRM or CX solution-related business processes
  • Able to thrive in a fast paced, growing, deadline driven environment
  • Willingness to go above and beyond to win in the market against stiff competition
  • Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
  • Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
  • Excellent communication and presentation skills in Japanese and English

Nice to have

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

What the JD emphasized

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.