Senior Solutions Architect

MongoDB MongoDB · Enterprise · Kuala Lumpur, Malaysia · Solutions Consulting Scaled Services

This role is for a Senior Solutions Architect at MongoDB, focusing on pre-sales technical alignment with their data platform and customer needs. The architect will guide customers in designing and building scalable systems, work with sales teams to solve business problems, and act as a trusted advisor. While the role involves understanding and guiding customers on generative AI architectures and RAG, its core function is pre-sales technical consulting for MongoDB's data platform, not direct AI/ML model development or deployment.

What you'd actually do

  1. Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB
  2. Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders
  3. Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation)
  4. Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events
  5. Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction

Skills

Required

  • 8 to 11 years of related industry experience
  • 3 years of experience in a customer facing role
  • Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity
  • Experience implementing scalable and highly available distributed systems in the cloud and on-prem
  • Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology
  • Excellent presentation, communication, and interpersonal skills
  • Ability to work with a cross functional sales team
  • Bachelor’s degree or equivalent work experience
  • Fluency in English
  • Fluency in Mandarin, Bahasa Indonesia, Japanese, or Thai

Nice to have

  • Experience developing, deploying, or supporting applications with any of the major cloud providers
  • Experience working in a technical pre-sales capacity
  • Experience with database programming and data models
  • Experience in data engineering or AI/ML projects
  • Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message
  • A MongoDB Certification
  • A Cloud Provider Certification

What the JD emphasized

  • customer success
  • technical sales
  • solution architecture
  • design and build reliable, scalable systems
  • customer success
  • technical aspects
  • customer success
  • customer success