Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
As a member of our Professional Services organisation, you’ll partner closely with our clients, Services team and Account teams to design and deliver transformative solutions. You’ll advise on and visually map complex business processes, shape data governance models, and create implementation plans that allow our customers to realise value from Airtable’s platform quickly and efficiently. As a member of our Solutions Architecture Team, you’ll also play a crucial role in shaping key processes and organisational structure as we scale.
Please note, this is a hybrid position based in London with the expectation of 2/3 days a week in office. Open to considering remote options including some travel (customer, office, HQ etc) on a case by case basis.
What you'll do
- Deeply understand clients' business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow.
- Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance.
- Develop solution architecture designs, implementation plans, and project timelines that align with clients' objectives and requirements.
- Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise.
- Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners.
- Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications.
- Partner with Airtable Engagement Managers to validate scope for professional services engagements.
- Partner with other services and partner team members on larger engagements.
- Partner with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements.
- Mentor Solution Architects and Delivery Consultants, sharing solution design frameworks and best practices.
Who you are
- You have 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms.
- You have 3-4 years of experience in a professional services or consulting role.
- Experienced in solution architecture, with a background in Airtable build (highly preferred), delivery, and project management is a must.
- You demonstrate at least Experimenter-level AI fluency, you’ve built or meaningfully automated a task using AI (e.g., via custom scripts, GPT workflows, or Airtable automations enhanced by LLMs).
- You’re well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape.
- Ability to understand and customise messaging and consulting across verticals, use cases and geographies.
- You have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and Visio.
- You have excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations.
- You are able to prioritise and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilities.
- You’re able to influence customer priorities, prioritise competing demands, and balance customer needs against the priorities of our business.
- You are a highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams.
- You’re able to adapt to new technologies and learn quickly; previous experience with Airtable is required.
- Customer focused mindset with a track record of driving adoption, satisfaction, and business outcomes.
- Nice to have: Fluent French or German speaker.
What We Offer
- In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
- Competitive pension scheme, life insurance, paid leave and sick leave
- Complimentary mental health support via Modern Health
- Family planning support via Carrot (fertility, adoption, and surrogacy)
- Flexible and generous time off and sick time benefits
- Transportation & Commuter Benefits
- Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
- Supplemental reimbursement for Gender Affirmation procedures and services
- Legal services - access to online tools to legal forms
At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.
Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.
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