Senior Solutions Architect - Sled

Elastic Elastic · Enterprise · United States · SA - USPS SLED

This role is a Senior Solutions Architect for Elastic, a "Search AI Company". The role focuses on being a technical authority and trusted advisor to sales teams, customers, and partners, understanding customer needs and articulating how Elastic's offerings (Search AI Platform, solutions for search, security, and observability) address them. Responsibilities include technical pre-sales, customer relationship building, product demonstration, partner enablement, and communicating customer feedback to engineering. While the company is an "AI Company" and its platform uses AI, the Solutions Architect role itself is not directly building or shipping AI models, but rather selling and implementing solutions that leverage AI.

What you'd actually do

  1. Serving as the technical point of contact for your accounts and account managers in your assigned territory.
  2. Building a comprehensive understanding of customers’ goals and objectives, and articulating how our offerings address their needs.
  3. Creating and owning value based relationships at all levels in customer organizations.
  4. Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win.
  5. Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences.

Skills

Required

  • technical presales experience
  • selling and implementing technology
  • articulating benefits of modern platforms, software and technologies
  • customer relations
  • developing architectures
  • influencing teams
  • inspiring groups

Nice to have

  • continuous learning
  • questioning the status quo
  • travel 40% within region, as well as occasionally internationally

What the JD emphasized

  • technical presales role
  • articulate and sell the benefits of modern platforms, software and technologies
  • architectures that helped meet a goal, tackle a problem, or outpace competitors