Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.
Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed onWealthfront’s Career Launching Companies List and has held a top 10 ranking on theTop 25 Companies Where Women Want to Work.
With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on ourCulture andAbout Us pages. Let’s shape the future of customer engagement together!
SENIOR SOLUTIONS ARCHITECT - APAC
Full-Cycle | Pre-Sales & Post-Sales | Sydney Based | In-Office 2-3 Days a Week
How you will make an impact:
The Value Engineering team is made up of motivated, tech-savvy communicators – team players across Solutions Consulting, Solutions Architecture, Value Consulting, and Demo Engineering who make an impact across the whole organization.
This is a full-cycle solutions role uniquely designed for the APAC market. Unlike our specialist pre-sales or post-sales positions in larger regions, this role spans the entire customer journey, working with prospects to win new business alongside our Account Executives and supporting existing customers as a trusted technical advisor through onboarding, adoption, and growth.
Roughly half your time will be spent pre-sales: running discovery, building and delivering tailored platform demonstrations, and partnering with AEs to close enterprise deals. The other half will be spent in post-sales: providing technical guidance and strategic support to a named book of customers as well as on a project basis across the broader APAC base.
APAC has delivered the highest growth and is our top performing region for the last 2 years. You'll join an existing APAC solutions team and work alongside a Principal Solutions Consultant already embedded in the market, with strong support from global Sales, CS, and Product functions. You'll carry real ownership of your deals and customer relationships – this isn't a supporting role – but you won't be going it alone.
How you will make a difference:
Pre-Sales: New Business
- Partner with Account Executives throughout the sales cycle to assess prospect challenges, think critically to devise solutions, and strategize how to present that information
- Generate excitement around the Iterable platform by delivering compelling demonstrations and technical presentations tailored to diverse audiences
- Investigate prospects' technical landscape to provide seamless integration recommendations
- Support prospects from initial scoping through to successful handoff to our post-sales teams
- Play a major role in helping to close SaaS deals in the APAC market
- Have the opportunity to get onsite with prospects when warranted
Post-Sales: Customer Expansions & Implementation of New Business
- Serve as a trusted technical advisor to a named book of customers, as well as supporting the broader APAC base on a project basis
- Become a subject matter expert across all aspects of Iterable – APIs, integrations, mobile SDKs, data flows and Iterable’s own AI models
- Present solutions and opportunities to utilise Iterable more effectively, translating customer use cases into account strategies
- Identify and articulate upsell and expansion opportunities by analysing customers' tech stacks and future initiatives
- Resolve complex technical challenges involving advanced marketing architectures
- Work closely with Customer Success Managers to advocate for customer needs and drive successful outcomes
Across Both Motions
- Liaise with internal teams to deliver new features and drive adoption of the Iterable platform
- Contribute product feedback and field insights to influence the Iterable roadmap
- Continually invest in your own career through opportunities that enable you to grow professional interests that coincide with the growth of our organisation
We are looking for people who:
- 4+ years in a technical pre-sales and/or post-sales solutions role, preferably in SaaS and/or MarTech
- Demonstrated ability to operate across both pre-sales and post-sales motions, or strong depth in one with genuine appetite to grow into the other
- Technically curious and self-motivated – passionate about learning and applying new skills
- Deep knowledge in any of the following areas, particularly in the MarTech/AdTech ecosystem: APIs, JSON, HTML, CSS, JavaScript, Node.js, Python, SQL
- Experience with LLM platforms such as Claude Code or Cursor
- Familiarity with mobile-specific development (Swift, Java, Kotlin, React Native) is a plus
- Demonstrable strong verbal and written communication skills – equally confident presenting to a CMO and whiteboarding with a developer
- Team player willing to constantly iterate and drive results
- Based in Sydney, Australia, with willingness to travel across APAC for customer on-sites, conferences, and team events (~25%)
- Experience in marketing automation or email marketing, cloud-based platforms, or custom integration work is a bonus
Perks & Benefits:
- Competitive salary & meaningful equity
- General Allowance to be used to purchase private medical insurance, life insurance, and other supplementary benefit plans
- Superannuation
- 28 days of Annual Leave
- Balance Days (additional paid holidays)
- Complete laptop workstation
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- Official Iterable website, Careers page: https://iterable.com/careers/
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Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.