Senior Specialist, Channel Management

Johnson & Johnson Johnson & Johnson · Pharma · Shanghai, China

This role is focused on channel management within Johnson & Johnson, specifically in Shanghai, China. It involves end-to-end contract management, including renewals and alignment with commercial policies. The position also requires managing pricing, establishing discount and rebate SOPs, and delivering pricing investment dashboards. A key responsibility is managing operation-related systems, collaborating with IT for enhancements, and optimizing systems like SAP. The role also involves proposing channel management solutions and ensuring excellence in SOP execution. The ideal candidate will have a Bachelor's degree, 5+ years of experience in business and operations management, strong strategic thinking, data analysis, and project management skills, with proficiency in English and Chinese. Sales experience is a plus.

What you'd actually do

  1. Support the end‑to‑end management of contracts, including renewals and alignment with commercial policies; coordinate annual renewals with Legal, HCC, Finance, and other stakeholders to ensure timely contract execution.
  2. Establish discount and rebate SOPs (including accrual, true‑up, and settlement) and ensure excellent execution in compliance with SOP requirements and corporate policies.
  3. Responsible for managing operation‑related systems and collaborating closely with IT to develop and enhance system functionalities based on business requirements.
  4. Proactively propose innovative and agile channel management solutions to adapt to internal transformations, market dynamics, and regulatory changes.
  5. Accountable for ensuring excellence in SOP execution, including high‑quality cross‑departmental implementation aligned with R&R, approval workflows, time management, and effective communication with key stakeholders.

Skills

Required

  • Bachelor degree or above
  • At least 5+ years business and operation management experience in foreign company.
  • Demonstrates strong strategic thinking and business insight to identify potential operational risks and opportunities.
  • Possesses solid data analysis capability and effective project management skills.
  • Excellent communication and persuasive skills, enabling proactive problem‑solving across departments.
  • Proficient in both verbal and written English and Chinese.

Nice to have

  • Sales experience is plus
  • Analytical Reasoning
  • Coaching
  • Collaborative Selling
  • Cross-Functional Collaboration
  • Customer Centricity
  • Customer Intelligence
  • Customer Relationship Management (CRM)
  • Data Savvy
  • Developing Others
  • Inclusive Leadership
  • Leadership
  • Operations Management
  • Performance Measurement
  • Sales Enablement
  • Sales Support
  • Sales Training
  • Team Management