About the Role
Join a high-impact global team at the center of one of Uber’s most dynamic and strategic businesses. Uber Delivery is reshaping how people eat, shop, and get what they need, fast. The Global Marketplace & Courier Strategy team drives the reliability, quality, and efficiency behind every order worldwide. We support the Delivery Leadership Team by challenging and changing the trajectory of our marketplace operating point.
We’re looking for a senior operator to help identify and execute data-driven strategies to strengthen the Global Delivery marketplace at scale. You’ll partner with Regional Operations, Product, Engineering, and Data Science to generate insights, develop frameworks, standardize best practices, and drive systemic improvements across the marketplace experience, including merchant and courier operations, user experience, and defect prevention.
This is a highly cross-functional and analytical role - ideal for someone who combines strong strategic thinking, operational depth, and the ability to influence across global teams to deliver measurable impact for millions of users worldwide.
What You’ll Do
- Lead Global Priorities: Lead special projects to solve emerging global challenges and opportunities, owning everything from problem structuring and data analysis to strategy development, stakeholder alignment, and cross-functional implementation
- Analytical Decision Making: Lead and perform in-depth analysis to identify root causes of key marketplace challenges (e.g., merchant-driven defects, courier engagement issues, or user experience friction)
- Global Operations Champion: Partner with Regional Operations leaders to understand local nuances and scale globally-consistent best practices
- Product and Operations Strategy: Collaborate with Product, Engineering, and CommOps to design and implement systematic solutions, new features, and process improvements to drive a more reliable end-to-end experience
- Author the Global Playbook: Build frameworks, models, and dashboards to monitor pillar-specific performance, ensuring transparency and accountability across global and regional teams
- Global Project Management: Own cross-functional governance for your domain, ensuring priorities are resourced, tracked, and embedded into Uber Delivery’s long-term product and marketplace roadmap
Basic Qualifications
- 4+ years of experience in strategy, operations, consulting, analytics, or a related field with a focus on Marketplace businesses
- Proficiency in SQL and experience using data to identify opportunities, quantify impact, and guide decision-making
- Bachelor’s Degree
Preferred Qualifications
- Ability to build strong relationships across diverse teams and influence without authority in a highly cross-functional environment
- Strong communication skills with the ability to simplify complex ideas and align senior partners around a shared strategy
- High standards and a bias toward action, comfortable working through ambiguity, driving alignment, and holding a high bar for quality and delivery
- Demonstrated ability to set strategic vision and translate insights into clear executional plans
- Strong analytical and problem-solving skills with the ability to interpret data, identify root causes, and develop actionable solutions
- Proven track record of leading complex, cross-functional initiatives with measurable business impact in a global technology company
- Ability to leverage AI to do more with less (e.g. Cursor, Claude Cowork)
- Experience with Python is a big plus
- Passion for improving reliability, efficiency, and user experience through scalable, global solutions
- Proven regional acumen, experience in working across different countries and cultures
For New York, NY-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$131,000 per year - USD$145,500 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.