At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.
We’re looking for a highly motivated and detail-oriented Sr. Supplier Operations Specialist to join our global Supplier Management Operations team to lead operational goals and support operational excellence for the United States and Canada (UCAN) region. The ideal candidate will drive innovation by designing and optimizing supplier management workflows, spearheading cross-functional projects, and leveraging AI technologies and intelligent agents to deliver measurable efficiencies. This role will be responsible for troubleshooting system issues and resolving user inquiries, while also serving as a key partner to lead UCAN compliance projects, optimize supplier workflows, and manage stakeholder relationships in the UCAN region. Additionally, the role will drive supplier risk mitigation by overseeing incident reporting and conducting risk assessments to evaluate supplier health and financial impact.
This role will be based in Los Angeles and report to the Manager, Supplier Operations.
The primary responsibilities of the UCAN role will be:
Supplier Workflow Operations
- Apply advanced knowledge of supplier onboarding and maintenance requirements, including banking and tax information, in order to perform and optimize supplier related tasks.
- Provide guidance and support to Manila Data Specialists on complex issues, ensuring compliance within established workflows, especially as it relates to UCAN nuances.
- Provide daily support for the supplier management system and workflows, resolving user inquiries and technical issues promptly.
Innovation & Process Optimization
- Design, develop, or partner with engineering to build and deploy process enhancements aimed at streamlining manual tasks and optimizing the end-to-end supplier lifecycle.
- Identify opportunities for AI-driven system and process improvements, and lead initiatives to implement these changes and drive efficiency gains using AI tools.
- Partner with the Supplier Operations Analyst and Engineering to brainstorm, plan, and execute next-generation system workflow improvements.
Project Management and Compliance
- Lead projects aimed at ensuring regional compliance (UCAN) for Tax and other regulatory teams.
- Manage complex and high-impact projects relating to strategic goals, optimization opportunities or business initiatives, coordinating resources and timelines effectively.
- Work closely with impacted stakeholders to implement and educate changes that enhance user functionality or regulatory compliance.
Stakeholder and Relationship Management
- Build and maintain strong relationships with key stakeholders, acting as the primary point of contact for escalations and strategic discussions.
- Create documentation and train stakeholders on workflows and best practices relating to supplier onboarding and maintenance.
Supplier Risk Operations
- Identify, assess, and manage incidents related to supplier risk, including fraud and email compromise, to mitigate potential threats.
- Partner with cross-functional stakeholders (e.g. Security) to identify and mitigate the full scope of impact resulting from a risk event.
- Perform supplier risk assessments, utilizing tools such as Dun & Bradstreet to evaluate supplier health.
Agility & Task Management
- Balance day-to-day tasks with multiple ongoing projects, demonstrating agility and effective time management skills.
- Prioritize tasks to ensure timely resolution of issues and completion of projects.
Qualifications
- 7+ years of relevant supplier data management, risk management, and P2P experience
- Advanced operational knowledge of supplier data management, including banking and tax requirements for UCAN, with foundational knowledge on a global scale.
- Experience with an ERP system, Workday preferred
- Excellent project management skills, including design, documentation, and change management, ensuring compliance and adherence.
- Proven experience in stakeholder collaboration and relationship management, with a track record of building trust and resolving issues efficiently and accurately
- Working knowledge and understanding of risk management, fraud prevention, governance, and supplier management processes, techniques, and systems
- Familiarity with risk assessment tools and mitigation techniques
- Ability to analyze, communicate, and negotiate risk findings
- Strong understanding of SOX compliance rules and regulations
- Organized, with exceptional attention to detail and adherence to timelines
- Effective written and verbal communication skills
- Deep curiosity and passion for automation and process improvement
- Ability to root cause/problem solve independently
- Solid customer service skills, with experience enforcing adherence to compliance
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $155,000.00 - $240,000.00.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.
We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.