Team Lead, SMB Account Management
About the Role
Leading the SMB Account Management team for Uber Eats in Poland (based in Warsaw) means driving growth in one of our most critical markets. This isn’t about maintaining the status quo; it’s about winning selection street by street and geo by geo. You will manage a team of Account Managers who make the commercial decisions that directly impact merchant revenue and our market footprint.
This role requires a unique blend of strategic ownership and hands-on coaching. You’ll be tasked with building a high-performing team while navigating the messy reality of a shifting market and the complexity of launching new territories like the Czech market. If you are energized by high stakes, thrive in ambiguity, and are ready to carry the weight of decisions that move the needle, this is where you’ll make your mark.
What You’ll Do
Lead and Unblock: Direct a team of skilled SMB Account Managers focused on retaining and growing restaurant partners. Act as a coach who unblocks the team, makes hard calls on performance, and maintains a high bar for excellence.
Drive Selection Growth: Navigate the ambiguity of a shifting market to boost merchant revenue. Guide your team in leveraging Uber’s toolsets—like marketing and product adoption—while pioneering innovative initiatives to deepen partnerships.
Navigate Internal Dynamics: Collaborate across Operations, Sales, Product, and Analytics. Influence without authority, resolve blockers, and navigate cross-functional tension to enhance the partner experience.
Own the Strategy: Partner with the Leadership Team to develop and execute the overarching strategy for the restaurant partner base, thinking in systems and staying calm under the pressure of ambitious revenue targets.
Expand the Horizon: Lead the charge into new territory by supporting the launch of the Czech market, collaborating with enterprise partners, and onboarding the lead responsible for that region.
Master the Details: Build and audit account management processes using data to make strategic decisions and generate actionable recommendations in a rapid-growth environment.
Navigate Objections: Secure stakeholder support and earn trust fast by using data to influence decisions and align conflicting priorities across the organization.
Basic Qualifications
6+ years of experience in Account Management or Sales.
Minimum 3+ years of people management or team lead experience.
Experience in a client-facing role or leading teams in client-facing environments.
Proficiency in data analysis to drive strategic decision-making and process auditing.
Bachelor’s degree in business, economics, engineering, or a related field.
Preferred Qualifications
Proven track record of leading initiatives and succeeding in high-ambiguity, rapid-growth environments.
Experience influencing cross-functional partners (Product, Ops, Analytics) without direct authority.
Strong systems thinking and the ability to balance long-term strategic goals with short-term tactical needs.
Resilience and the ability to stay motivated and incentivize a team through tough market cycles.
Ready to ride?
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn’t the kind of place where you follow a playbook — it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world — let’s move it forward, together.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role’s requirements.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.