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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Salesforce Technical Consultants deliver solutions that transform our customers’ businesses and their customers’ experiences. This role involves working with teams to discover, design, code and deploy Salesforce Platform solutions. 75% of this role involves programming, using Apex (Salesforce’s Java-like language), JavaScript, and other development languages and tools.
The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
YOUR IMPACT: Responsibilities
- Programming solutions in Salesforce’s Apex programming language, JavaScript, Lightning Web Component Framework and JS Frameworks with API integrations to cloud and back-office systems
- Developing, optimizing and deploying Salesforce applications
- Demonstrating key Salesforce capabilities and features
- Learn and use Salesforce’s Services team best practices
- Help clients consistently meet/exceed goals and metrics
- Contribute to customer success through front and back-end solution development and release management
- Deliver high customer satisfaction (CSAT)
- Continued professional growth and development
- Travel to client site (average of 50%), but may be higher or lower based on the client engagement
MINIMUM QUALIFICATIONS
- BA/BS degree or foreign equivalent
- 6+ years of relevant experience
- Strong problem solving skills
- Experience using technical skills to solve real-world business problems
- Strong programming skills with JavaScript and one object-oriented language (eg Java, C#, Python)
- Data modeling (objects, fields and relationships; able to model 1:M and M:M relationships)
- Salesforce certifications and Platform development experience are a plus
- Customer engagement/facilitation skills
- Strong communication skills, both written and verbal
- Ability to work independently and be a self-starter
- Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable to clients’ needs
- Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies
- Strong potential to continue to grow in career to higher levels of Services or other positions at Salesforce
PREFERRED QUALIFICATIONS
Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences
Prior Salesforce development experience (Apex programming language and Lightning Web Components) highly desired, but not required
Other highly desired, but not required, technical experience includes: JS Frameworks, SQL, APIs, Testing Tools, DevOps.
Highly beneficial to have any Salesforce product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months:
- Salesforce Certified Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Platform Developer I
- Salesforce Certified JavaScript Developer I
Attributes
- Leader, who can communicate the value of Cloud features
- Results-driven, tenacious, drive to succeed in a fast-paced environment
- Ability to learn quickly and adapt to change
- Positive attitude; ability to motivate others
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.