Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Experience Innovation Office (XIO) drives execution excellence across CE&S, delivering AI-powered solutions, accelerating product releases, and enabling teams to ship with quality and velocity. We partner with engineering, product, and leadership across multiple active programs, driving coordination, delivery, and operational readiness at scale.
We’re a team of Technical Program Managers who measure outcomes rigorously and continuously improve. We believe the highest-impact program management happens close to the technical work, not in extra coordination layers or status meetings. We use AI, automation, and prototyping as force multipliers to expand what a TPM can deliver.
We're looking for a Senior Technical Program Manager, AI Execution Architecture who can own end-to-end delivery of complex technical programs from within the work, not from the sidelines. You'll operate deep in the technical details, drive technical discussions and decisions, and use prototyping and AI-augmented execution to keep programs on track across engineering, product, and business partners.
This is a high-impact, fast-moving domain. Requirements evolve as technology advances, and the playbook is still being written. You'll need to be comfortable shaping the path as you walk it.
The primary work location for this position is Redmond, Washington, with a hybrid work requirement of three days per week in the office. However, this role is also open to candidates located anywhere in the United States and may be performed remotely.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
In this role, you will:
Own program delivery end-to-end — Serve as a TPM for cross-functional programs, partnering closely with engineers, product managers, and leadership to drive day-to-day execution, ensuring release readiness through consistent application of milestones, dependency management, risk mitigation, and quality checkpoints as products and requirements evolve.
**Drive technical execution **at scale — Operate across engineering and product teams to maintain integrated program plans, manage dependencies and resource tradeoffs, drive execution against milestones, and communicate progress, risks, and decisions to stakeholders and leadership. Establish and track success metrics for program health and efficiency, and ensure technical discussions result in clear actions, owners, and follow-through.
AI-Augmenting — Apply AI to accelerate execution to use tools such as GitHub, GitHub Copilot, AI assistants, and low-code platforms to prototype solutions, automate workflows, and improve delivery outcomes. Operate with technical depth to understand system architecture, APIs, data flows, and integration patterns well enough to drive informed decisions and shape technical direction without owning production engineering.
Build the playbook — This is an evolving discipline. You'll define processes, create frameworks, and establish program management infrastructure for AI-augmented delivery. Much of what you build will be first-of-its-kind.
Other — Embody our culture and values.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development
- OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.
Additional or Preferred Qualifications
Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis,
- OR product development
- OR equivalent experience.
6+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
Demonstrated ability to engage in technical discussions, understand system architectures and dependencies, and work effectively within technical environments to support delivery.
Proven ability to translate ambiguity into clear, structured decisions by evaluating tradeoffs, questioning assumptions, and applying data‑driven, analytical reasoning.
Well‑developed capability to lead end‑to‑end execution across engineering, product, and business partners, proactively managing dependencies, risks, and tradeoffs to deliver outcomes.
Ability to translate complex technical discussions into clear decisions, well‑defined requirements, ownership models, and actionable execution plans that enable successful delivery.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**