AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.
We're looking for an experienced Senior Technical Program Manager with deep AI expertise to join our Field Engineering (FE) team. This role will drive organizational effectiveness through hands-on development of AI-powered tools, automation, and knowledge systems that transform how our FE organization operates. You will be the technical force multiplier for our team, building innovative solutions using AI technologies to streamline processes, enhance engineering analysis, and accelerate availability solutions.
This role requires expertise in generative AI technologies, hands-on experience building with Amazon QuickSight (including knowledge spaces, flows, and Quick Pages), and the ability to translate business needs into technical solutions. You will own the technical roadmap for AI innovation within our FE organization, compile monthly business reviews, and serve as technical program manager for cross-functional initiatives across FE.
You must be passionate about leveraging AI as a daily force multiplier—not just for writing and chatting, but for automating repeatable work, performing analysis, and accelerating action. You should be energized by prototyping new capabilities, turning one-off ideas into durable team assets, and continuously raising the bar for how AI can enhance operations.
Key job responsibilities
- Build and maintain AI-powered tools and automation using Amazon QuickSight, Kiro, and other generative AI technologies to streamline processes
- Design and implement shared spaces in Amazon QuickSight, ensuring playbooks and knowledge bases are discoverable and reusable across field and partner teams.
- Prototype innovative solutions using Quick Pages, Kiro, and emerging AI environments, transforming experimental ideas into production-ready team assets.
- Own and maintain the organizational AI roadmap for FE, identifying opportunities to leverage AI technologies for operational excellence.
- Serve as technical program manager for cross-functional projects across FE and partner teams, driving execution and stakeholder alignment.
- Partner with engineers to translate business requirements into technical solutions, architecting scalable mechanisms that enhance organizational effectiveness.
- Design and implement field enablement programs leveraging AI technologies, including automated training materials, intelligent workflows, and self-service tools.
- Identify and automate repeatable work across the FE organization, using generative AI to eliminate manual processes and accelerate team velocity.
- Drive adoption of AI tools and best practices across the organization, serving as technical advisor and champion for AI-powered innovation.
A day in the life Why AWS? About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Mentorship & Career Growth We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About the team Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty • Are detail and data oriented • Have experience managing engineering projects. • Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design) • Up to 25% travel expected. • Have fun and work hard!
Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.
If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!
Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.
Basic Qualifications
- Bachelor's degree in engineering, computer science or equivalent
- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- Experience developing, deploying and managing AI products at scale
Preferred Qualifications
- Experience in industrial or commercial engineering or project management in Mission Critical facilities including but not limited to: data centers, power generation, or oil/gas facilities
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience owning/driving roadmap strategy and definition
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, OH, COLUMBUS - 148,700.00 - 201,200.00 USD annually USA, TX, Austin - 148,700.00 - 201,200.00 USD annually USA, VA, Herndon - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually