Overview
The Cloud & AI organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. Microsoft is one of the largest enterprise service companies in the world.
The Technical Operations PM/Senior Investigator is a program leadership and senior investigator role responsible for the operational excellence of Microsoft’s insider risk investigations program. This role report to the Senior Director/Chief of Insider Risk Operations, and ensures investigative rigor, consistency, defensibility, and executive level transparency across highly sensitive matters, while continuously strengthening the program to protect Microsoft’s people, data, and intellectual property. Serving as the operational backbone of the insider risk program, the Head of Investigations translates risk signals into disciplined, well governed investigations that produce clear findings, actionable remediation, and sustained organizational learning.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
Responsibilities
Investigative Execution & Rigor • Support end-to-end investigative execution, including evidence development, technical analysis, and documentation of findings aligned to established investigative standards • Ensure investigative work products are complete, defensible, and consistent with program expectations for rigor, evidentiary integrity, and due process • Contribute to translating technical investigative activity into clear, structured findings and insights for stakeholders Technical Investigation & Signal Development • Partner with technical subject matter experts to identify, access, and interpret relevant data sources for investigative use • Contribute to the development and refinement of detection logic, investigative triggers, and signal quality to improve investigative outcomes • Apply technical expertise to support root cause analysis and evidence-based conclusions across complex investigations Program Maturity & Continuous Improvement • Support the development and maturation of investigative processes, workflows, and documentation standards to scale with program needs • Identify patterns, gaps, and opportunities for incremental improvements in investigative processes and tooling • Document methodologies, lessons learned, and emerging best practices to drive consistency and program evolution Cross-Functional Collaboration • Collaborate closely with investigators, legal, HR, security, and compliance partners to support coordinated, cross-functional investigations • Ensure alignment with established processes and minimize duplication of investigative effort across teams • Contribute to a culture of investigative rigor, accountability, and professional excellence Insights, Metrics & Communication • Assist in defining and tracking program metrics to evaluate investigative effectiveness and operational performance • Translate technical findings into clear, actionable insights for both technical and non-technical stakeholders • Support the preparation of structured outputs that inform decision-making and contribute to broader risk reduction efforts
Qualifications
Required/minimum qualifications
Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
1+ year(s) project or people management experience.
3+ years of experience managing cross-functional and/or cross-team projects.
Other Requirements:
Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
- Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
- Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance.
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Additional or preferred qualifications
Bachelor's Degree AND 12+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
4+ years people management experience.
8+ years of experience managing cross-functional and/or cross-team projects.
1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). • Experience supporting insider risk, trust & safety, security, or enterprise risk investigations programs • Demonstrated ability to produce clear, defensible investigative documentation and findings • Experience working with technical data sources and translating findings into actionable insights • Familiarity with investigative standards, evidentiary principles, and structured investigative methodologies • Experience operating in environments involving legal, regulatory, or sensitive personnel considerations • Ability to work effectively in ambiguous, cross-functional environments spanning technical and non-technical stakeholders1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos). • Senior experience leading complex investigations or investigative programs within government, intelligence, law enforcement, national security, or similarly regulated environments. • Demonstrated ability to exercise independent judgment under legal, regulatory, and public scrutiny. • Experience briefing senior executives or government leaders on sensitive matters. • Background in federal investigations, intelligence oversight, Inspector General functions, or national security risk management. • Experience operating within large technology organizations handling sensitive or classified information. • Familiarity with insider threat, trust & safety, personnel security, or enterprise risk programs at scale.
Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**