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Job Category
Enterprise Technology & Infrastructure
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Technical writers at Salesforce don’t just document products. They shape how customers understand, adopt, and succeed with them. As a Senior Technical Writer, you will own and drive content for key product areas, designing scalable, high-impact content across product and help experiences. You’ll work closely with product managers, engineers, UX designers, and other writers to ensure customers get the right information, in the right context, at the right time. We are evolving from traditional structured authoring (DITA/XML) to a modern docs-as-code approach (Git + Markdown), alongside AI-assisted content workflows. This role is ideal for someone who can create scalable, high-quality content, contribute to product decisions, and improve how content works across product and AI-driven environments.
What You’ll Do
- Own and drive content for product areas or feature sets, from planning through delivery
- Design and deliver in-product guidance, help content, and learning experiences (including Trailhead)
- Create modular, reusable, and structured content that scales across surfaces
- Partner with Product, Engineering, and UX to ensure content is accurate and ready at launch
- Influence product and UX decisions through a strong customer perspective
- Identify gaps in the customer journey and proactively design content solutions
- Use data and feedback to improve content effectiveness and customer outcomes
- Work within evolving content systems, including a transition from DITA/XML to docs-as-code (Git + Markdown)
- Use AI tools to accelerate content creation and design content optimized for AI-driven experiences (search, assistants, and automation)
- Contribute to and help evolve team standards, processes, and content models
Required Experience & Skills
- 5-10 years of experience creating technical content for software products
- Proven ability to design content for end-to-end user journeys, not just individual topics
- Strong writing skills with the ability to make complex concepts clear and approachable
- Ability to quickly learn and explain complex technologies
- Experience working in structured authoring environments (DITA/XML preferred)
- Familiarity with source control systems (Git, Perforce, or similar)
- Openness to and interest in working with docs-as-code workflows (Git, Markdown)
- Experience using AI tools (e.g., LLMs) to improve content creation, editing, or scalability
- Ability to think in systems and create content that is reusable, structured, and adaptable across surfaces
- Experience working in Agile development environments
- Strong collaboration skills and ability to influence cross-functional teams
- High attention to detail and commitment to quality
Preferred Qualifications
- Experience working in docs-as-code environments using Git-based workflows and Markdown
- Experience designing content for in-product experiences or embedded help
- Familiarity with content systems that support personalization, dynamic delivery, or AI-assisted experiences
- Ability to read and understand code, and create simple code samples where needed
- Experience with Salesforce products or CRM platforms
- Familiarity with web technologies such as HTML/CSS or modern UI frameworks
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.