Position Summary...
What you'll do...
The Senior Technology Support (Executive Support Service) is a highly skilled, customer-obsessed professional responsible for delivering premium, end-to-end IT support to executive leadership. This role goes beyond traditional support it requires anticipation, discretion, and ownership. The individual will act as a trusted technology advisor to executives, ensuring their technology ecosystem is always optimized, secure, and aligned with business priorities.
This position requires onsite presence and participation in a 24/7 executive support pager rotation, ensuring continuous coverage for critical incidents.
**About Team: ** Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at Walmart.com, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.
What you'll do:
Executive-Focused Support
- Provide white-glove, concierge-level IT support to senior executives and their staff.
- Serve as a single point of ownership for executive technical issues from intake through resolution.
- Build trusted relationships with executives, understanding their preferences, workflows, and priorities.
Proactive Technology Management
- Anticipate issues before they occur through proactive monitoring, maintenance, and optimization.
- Ensure executive devices (laptops, mobile, conferencing systems) are always fully functional and up to date.
- Conduct regular executive environment health checks.
Incident Response & Escalation
- Respond rapidly to high-priority incidents, including after-hours via pager rotation.
- Drive end-to-end incident management, coordinating across infrastructure, networking, and application teams.
- Operate with urgency and precision during business-critical events.
Collaboration & Meeting Support
- Ensure flawless execution of executive meetings, board sessions, and high-visibility events.
- Support advanced collaboration technologies (Teams, Zoom, conference room systems, AV setups).
Technology Advisory
- Advise executives on best use of technology tools, productivity enhancements, and emerging capabilities.
- Translate technical concepts into clear, business-relevant language.
Continuous Improvement
- Identify patterns and recurring issues; drive root cause analysis and long-term fixes.
- Contribute to knowledge management and automation initiatives to improve service efficiency.
- Partner with engineering teams to influence product and service improvements.
What you'll bring:
Technical Expertise
Strong experience in executive IT support or high-touch enterprise support environments.
Deep knowledge of:
- Windows and macOS ecosystems
- Mobile device management (iOS/Android)
- Collaboration tools (Microsoft 365, Teams, Zoom)
- Networking fundamentals (VPN, Wi-Fi, remote access)
Familiarity with AV/conferencing technologies and executive meeting environments.
Service Excellence Mindset
- Proven ability to deliver white-glove, customer-first support.
- High attention to detail with a bias for action and ownership.
- Ability to remain calm and effective under pressure.
Communication & Presence
- Strong interpersonal skills with the ability to engage confidently with senior leadership.
- Exceptional verbal and written communication.
- High level of professionalism, discretion, and confidentiality.
Operational Rigor
- Strong troubleshooting and analytical problem-solving skills.
- Ability to manage multiple priorities in a fast-paced, high-stakes environment.
- Experience working in on-call or 24/7 support models.
About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That’s what we do at Walmart Global Tech. We’re a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world’s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed. We use our campuses to create purposeful connection rooted in deepening understanding and investing in the development of our associates.
Our hubs: Walmart is a global company with offices across the United States and around the world. Our global headquarters is in Bentonville, Arkansas, with primary hubs in the San Francisco Bay area and New York/New Jersey.
Benefits: Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer: Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $91,000.00 - $169,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
__Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. __
Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field and 2 years’ experience in technology, system management and integration, process design, or related area OR 4 years’ experience in technology, system management and integration, process design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading project teams, Supervisory, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
1345 Crossman Ave, Sunnyvale, CA 94089-1114, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.