Overview
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Microsoft Customer Success Security is looking for a Senior Threat Intelligence (TI) Manager to lead a team of threat intelligence analysts responsible for producing and delivering threat intelligence content to customers. You will work closely with internal Microsoft stakeholders, such as Engineering and the Detection and Response Team (DART), to develop finished intelligence reports with timely and relevant content. This TI team will present highly technical research and threat information to a range of customer audiences across multiple industries around the world. The intelligence reports will complement usage of Microsoft security products in proactive and reactive incident response situations. This role requires cross-team and cross-geo collaboration.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead global team of threat intelligence analysts to: • Create and track threat intelligence reports to support customers and internal stakeholders. • Engage with internal stakeholders to ensure threat intelligence content integrates with various product and service groups within Microsoft. • Ensure threat intelligence deliverables cover critical and time-sensitive threats, as well as creating new reports that close any identified gaps. • Develop metrics to measure effective delivery and customer satisfaction.
Qualifications
Required Qualifications:
Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 5+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 6+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
- OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 8+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
- OR equivalent experience.
3+ years people management experience.
**Preferred Qualifications: **
Doctorate in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 8+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
- OR Master's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 12+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
- OR Bachelor's Degree in Statistics, Mathematics, Computer Science, Computer Security, or related field AND 15+ years experience in software development lifecycle, large-scale computing, threat analysis or modeling, cybersecurity, vulnerability research, and/or anomaly detection
- OR equivalent experience.
5+ years people management experience.
5+ years producing finished intelligence content on threat actors and attacker techniques including written reports, presentations, and visuals covering attribution, threat detection and hunting guidance, and remediation recommendations
5+ years leading multi-disciplinary team of threat intelligence analysts leveraging incident response data
Proven ability to develop new threat intelligence content types, standards, and processes
Expertise in managing customer escalations and complex work streams with quick turnaround deliverables
Solid knowledge of customer requirements across a variety of industries and geos
Experience working with engineering resources to develop automated intelligence solutions
Proven track record of working across cross-functional teams including threat hunters, incident responders, and customer delivery representatives
Incident response or intrusion remediation experience
Expertise in providing dedicated finished intelligence support to customers
Experience developing business strategy around threat intelligence production and delivery
Solid oral and written communication, organization and interpersonal skills
Security Research M6 - The typical base pay range for this role across the U.S. is USD $163,000 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about **requesting accommodations.**