Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Who is CAT Digital? What do we do?
Big machines require big thinking. Are you looking for your next big challenge?
Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact, and do the work that really matters. Join Us.
Job Opportunity:
We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!
What will you do?
As Senior Training Consultant, you will develop and deliver training programs for dealers and customers facing employees to maintain and improve their job skills you will be consulting business units and dealers on training needs and:
Developing and delivering training programs for dealers and customer-facing employees to maintain and improve their jobs skills; ensuring that courses and materials are relevant to the organization's customer service processes.
Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
Analyzing new training methods, tools, and content options to determine the feasibility of use and application in future customer service training programs.
Consulting business partners on training requirements.
This position operates within the Central European time zone and works closely with Slovakia-based engineering leadership and Cat Digital IT teams in the United States. The role requires effective collaboration across multiple time zones and cross-functional teams, with a strong partnership approach to support the EAME region.
You will engage with a broad range of stakeholders across the Cat Foresight and Cat Inspect ecosystem, including dealers, customers, and internal users. Key touchpoints also include engineering and Product Owner teams responsible for developing and managing these products, as well as Regional Consultants who partner directly with dealers and customers.
What you have:
Background and experience:
**Customer Focus: **Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
**Decision Making and Critical Thinking: **Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
**Relationship Management: **Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**Training Operations: **Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.
**Data Analytics & Dashboard Development: **Ability to design and build training dashboards using data analytics tools (e.g. Power BI), including preparing and cleaning data, improving data inputs, and contributing to the automation and scalability of reporting and training insights.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Top candidates will also have:
Proficiency in additional languages, preferably Spanish or French.
Background in industrial environments, customer service, or mechanical domains.
Experience collaborating within diverse, cross-cultural teams.
What we offer: At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:
3600 + euros / month gross
Performance related annual cash incentive
Pension plan
5 days of extra vacation above the legislative requirement
Attractive Life insurance
1 Volunteering Day
Multisport Card
Take the chance to apply now for this position at Cat Digital Slovakia branch!
Contract type:
Full-time
Place of work:
Kosice, Slovakia
Additional Information:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
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Base Minimum Pay:
€41,736.00
Please note that salary is only one component of the total compensation and benefit package available at Caterpillar.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.
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