Sentinel Principal/ Sr Principal Systems Software Analyst - 18797

Northrop Grumman Northrop Grumman · Aerospace · Roy, UT +1 · Operations (IT)

The role of Principal/Sr. Principal Systems Software Analyst on the Sentinel program is to act as the Business Application Service Owner (BASO). This involves bridging the gap between business and technical teams, managing application value, service levels, performance, and availability. The role also includes safeguarding the application portfolio, financial stewardship, regulatory compliance, defining SLAs/OLAs, documentation, and vendor partnerships to deliver cost-effective solutions.

What you'd actually do

  1. act as the primary bridge between business and technical teams, partnering with stakeholders to maximize application value, govern service levels, and continuously improve performance and availability
  2. safeguard our application portfolio, drive financial stewardship, ensure regulatory compliance, define and maintain SLAs/OLAs, maintain documentation, and partner with vendors to deliver cost-effective solutions
  3. enabling users to reliably and securely use the tools and systems needed to execute their scope and deliver value to the business
  4. gathering, translating, and prioritizing business needs into clear technical specifications and service-enhancement requests, and communicating roadmap milestones
  5. managing or using operations management processes, service-level agreements (SLAs) or operational-level agreements (OLAs), incident-management processes, including defining monitoring thresholds, detection criteria, and escalation procedures, including participation in their creation or review

Skills

Required

  • Bachelor’s in related field of study
  • Masters
  • PhD
  • Active DoD Secret clearance
  • US Citizenship
  • Special Program Access (SAP)
  • serving as the primary liaison between business users and enterprise applications
  • providing guidance, training, and best-practice recommendations
  • gathering, translating, and prioritizing business needs into clear technical specifications and service-enhancement requests
  • communicating roadmap milestones
  • managing or using operations management processes
  • service-level agreements (SLAs) or operational-level agreements (OLAs)
  • incident-management processes
  • defining monitoring thresholds, detection criteria, and escalation procedures
  • creating or maintaining run-books, SOPs, configuration records, and other guides in a repository
  • facilitating knowledge transfer to support teams
  • monitoring usage trends
  • conducting capacity planning
  • ensuring scalable performance of an application suite
  • working with supply-chain, business-management, and cost-account teams to define requirements and operational management processes to translate them application specifications

What the JD emphasized

  • Active DoD Secret clearance
  • US Citizenship
  • regulatory compliance