At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Customer Management
**Job Sub Function: **
Technical Field Service
Job Category:
People Leader
All Job Posting Locations:
São Paulo, Brazil
Job Description:
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
DePuy Synthes is recruiting for a(n) Service and Repair Manager, located in Brazil.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
This role provides strategic and operational leadership for Service & Repair in Brazil, supporting the Commercial organization by ensuring high‑quality technical service, customer satisfaction, and operational excellence. The leader is accountable for translating commercial and customer needs into effective service and repair execution, developing strong teams, and driving continuous improvement across service delivery. The role has a direct impact on customer experience, business continuity, and brand reputation for DePuy Synthes.
Key Responsibilities
Lead and manage Service & Repair teams across Brazil, including performance management, coaching, and talent development.
Execute regional Field Service operational plans aligned with commercial objectives, service KPIs, and customer commitments.
Ensure consistent, high‑quality installation, maintenance, and technical support of DePuy Synthes products in customer environments.
Partner closely with Commercial, Supply Chain, and Quality teams to support business growth and customer satisfaction.
Drive compliance with regulatory, safety, and quality standards across all Service & Repair activities.
Monitor and improve service performance metrics, customer feedback, and operational efficiency.
Manage resources, schedules, and service coverage to meet regional demand and service‑level expectations.
Champion Johnson & Johnson Credo values and leadership behaviors across the Field Service organization.
Qualifications
Education
Bachelor’s degree required (Engineering, Technical, Business, or related field).
Advanced degree (MBA or equivalent) preferred.
Experience and Skills
Required:
6–8 years of relevant work experience in Field Service, technical operations, or related commercial support functions.
Demonstrated people‑leadership experience managing technical or service teams.
Strong understanding of field service operations, customer support models, and performance metrics.
Experience partnering with Commercial or Sales organizations to support business objectives.
Ability to lead operational execution while driving continuous improvement initiatives.
Preferred:
Experience in medical devices, orthopedics, or regulated healthcare environments.
Regional or multi‑country leadership experience across Latin America.
Strong change‑management and stakeholder‑management capabilities.
Other:
Languages: Portuguese required; English proficiency required for regional and global collaboration.
Travel: Up to ~20%
Certifications: Technical or service‑management certifications preferred but not required.
Driver’s License: Valid driver’s license required due to field and customer site travel.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
**Required Skills: **
Preferred Skills:
Compliance Management, Customer Service, Customer Support Operations, Customer Support Trends, Developing Others, Empowering People, Inclusive Leadership, Leadership, Performance Measurement, Product Lifecycle Management (PLM), Project Management Office (PMO), Quality Assurance (QA), Resource Management, Resource Planning, Service Request Management, Team Management, Technical Credibility, Technical Writing