Service Delivery Manager, Youtube Global Vendor Operations

Google Google · Big Tech · San Bruno, CA +1

This role is for a Service Delivery Manager at YouTube, focusing on vendor operations and cross-functional initiatives. While the role mentions AI-enabled solutions and Generative AI tools as preferred qualifications, the core responsibilities are in operations management, budget control, and vendor oversight, not in building or directly deploying AI/ML models or systems. The primary function is product/operations management within a consumer domain.

What you'd actually do

  1. Own the vendor management operations.
  2. Create, lead, and support cross-functional company initiatives/projects.
  3. Oversee third-party vendor partners and their dedicated associates supporting our account by monitoring Key Performance Indicators (KPIs) and vendor scorecards, developing business cases to drive logistics process improvements, and aligning and prioritizing initiatives in a dynamic environment with multiple interdependencies.
  4. Manage quarterly budgets, invoice control, and capital improvement projects within assigned locations while cultivating relationships with multiple internal customers across data centers.
  5. Identify and act on cost and quality improvement opportunities by developing documented business cases, presenting them to peers and management for approval, and delivering ongoing project management.

Skills

Required

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in business/product operations and strategy.
  • 5 years of experience in identifying issues in processes and creating solutions, and working with cross-functional teams to deliver the results.
  • Experience in vendor operations management (or overseeing vendor operations programs).

Nice to have

  • 5 years of experience analyzing data and generating business insights in order to guide business decisions.
  • Experience with AI enabled solutions including Agentic AI across text and multi-modal applications for self-help support and troubleshooting use-cases.
  • Experience in dealing with ambiguity, achieving results in a fluid environment and continually adapting to changing business needs.
  • Ability to communicate and influence effectively, including strong presentation skills and experience presenting to executive audiences.
  • Interest in technologies such as leveraging Generative AI tools in your day-to-day to enhance the quality, effectiveness and creativity of your deliverables.

What the JD emphasized

  • AI enabled solutions
  • Agentic AI
  • Generative AI tools