Service Desk System Administrator (Associate or Experienced)
Company:
The Boeing Company
Boeing Defense, Space & Security (BDS) seeks a **Service Desk System Administrator **to join our Networks and Computing IT team supporting classified programs. This role provides critical first-line technical support and system administration assistance to ensure operational readiness and user satisfaction within secure environments.
You use your foundational experience with system administration, strong customer service mindset, and the ability to communicate effectively across technical and non-technical audiences. This is your opportunity to grow technical skills and gain exposure to classified network operations.
Position Responsibilities:
- Provide first-level technical support and **troubleshooting **for end users, including hardware, software, and network issues.
- Assist with system provisioning, user account management, and access control in accordance with security policies.
- Monitor system performance and maintain system health and security.
- Document incidents, service requests, and resolutions accurately in the ticketing system.
- Collaborate with senior system administrators and cybersecurity teams to escalate and resolve complex issues.
- Participate in on-the-job training, self-study, and mentorship programs to develop technical and security skills and keep them current.
- Communicate clearly and professionally with users, management, and team members to ensure timely issue resolution
- Adhere to all security protocols and compliance requirements relevant to classified environments
This position is expected to be fully onsite at one of the listed location options.
Basic Qualifications:
- Active Top Secret U.S. Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active.)
- TS/SCI OR successful completion of a Tier 5 Investigation (T5), formerly known as a Single Scope Background Investigation (SSBI) by the federal government within the last 5 years, or have been enrolled in a Continuous Vetting program within the last 5 years.
- Minimum years of related experience: 1+ for level 2, 3+ for level 3.
- Windows System Administration experience.
- If not already within commuting distance of the worksite, willingness and ability to relocate at own expense.
Preferred Qualifications:
- Experience supporting classified networks.
- Familiarity with common IT support tools such as ticketing systems, remote desktop, and diagnostic utilities (e.g. Jira Service Desk).
- Knowledge of Active Directory, user account provisioning, and group policy management.
- Exposure to cybersecurity principles and compliance frameworks (e.g., JSIG RMF).
- Basic scripting or automation skills (e.g., PowerShell, Bash).
- Prior experience in a service desk or help desk role.
- Certifications such as CompTIA Security+ (Sec+), Network+, or CISSP.
- Associate’s or bachelor’s degree in computer science, information technology, cybersecurity, or related.
**Typical Education & **Experience:
Associate (level 2): Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 2 or more years' related work experience or an equivalent combination of technical education and experience (e.g. Master, 6 years’ related work experience, etc.).
Experienced (level 3): Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 5 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD, Master+3 years' related work experience, 9 years' related work experience, etc.)
**Conflict of Interest: ** Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
**Pay & Benefits: **
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range
Associate (level 2): $78,200 - $112,700
Experienced (level 3): $96,050 - $139,150
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
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Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
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