Service & Engagement Team Leader (small Format Store) - Denver, Co

Target Target · Retail · Denver, CO

This role is for a Team Leader at a Target small format store. The primary responsibilities include guest service, operational efficiency, inventory management, and leading a team of hourly employees. The role focuses on delivering a consistent and positive guest experience, managing sales goals, and ensuring product availability and accuracy on the sales floor. It also involves training, coaching, and evaluating team members, as well as maintaining safety and security standards.

What you'd actually do

  1. Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
  2. Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
  3. Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
  4. Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
  5. Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach team members on expectations to deliver the service standard.

Skills

Required

  • Guest service fundamentals
  • Retail business fundamentals
  • Planning department workload
  • Process improvements
  • Leading a team
  • Interviewing
  • Developing talent
  • Coaching
  • Evaluating talent
  • Retaining talent
  • Sales goals
  • Merchandising
  • Pricing
  • Promotional strategies
  • Inventory management
  • Stock levels
  • Inventory accuracy
  • Product arrangement
  • Promotional signing
  • Physical security processes
  • Merchandise protection strategies

Nice to have

  • Experience building a guest-first culture
  • Understanding department sales trends
  • Understanding guest shopping patterns
  • Workload efficiency
  • Pick, pack and ship fulfillment work
  • Evaluating candidates for open positions
  • Team onboarding and learning
  • Closing knowledge and skill gaps
  • Establishing clear goals and expectations
  • Valuing diverse voices and approaches
  • Being authentic and respectful
  • Creating equitable experiences
  • Ethical conduct
  • Safety culture
  • Incident response
  • Reporting/investigating injuries