Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who care not just about the work we do – but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Our Product Support and Logistics Division (PSLD) is one of the most innovative divisions within Caterpillar. In PSLD, as within all of Caterpillar, our priority is our customers and helping them build a better world. We touch nearly every element of the services value stream. PSLD is responsible for Aftermarket Parts Distribution of Cat Parts, Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities, technology and operational excellence.
As a Service Information Specialist at Caterpillar, you will develop, validate, and electronically author service information for delivery via the Service Information System (SIS) and SIS 2.0 to dealers and customers worldwide.
Additional Information:
- Location: Tucson, AZ (United States)
- Required Travel: Up to 10% (Domestic + International)
- Relocation Assistance Offered: None
- US Work Sponsorship Offered: None
What You Will Do:
• Produce Disassembly and assembly information that has a positive impact on safety, efficiency, and profitability of dealer service operations
• Utilize the Caterpillar Authoring (ACM) system to develop and electronically author a variety of service information types used to service Caterpillar equipment
• Perform and document the disassembly and assembly of Caterpillar equipment
• Comply with all safety and contamination control processes used in the Caterpillar Mechanical Lab
• Conduct complex research of engineering information and product service requirements in a timely and accurate manner
• Contact Product Design/Support Engineers and use of a variety of corporate systems and resources
• Collaborate with product groups to ensure accurate service information for each NPI program
• Photograph equipment and or create graphics using 3D models for service information
What You Have (Basic Requirements):
• Education Requirement: Associate’s degree OR at least 5 years of experience servicing/repairing heavy equipment (accepted in lieu of a degree)
• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• **Service Excellence: **Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• **Relationship Management: **Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
What Will Set You Apart (Top Candidates Will Have):
• 3+ years of experience servicing/repairing heavy equipment
• Experience repairing/servicing Caterpillar machines or products
• Strong working knowledge of SIS2.0/SIS2GO
• Team lead and/or mentoring experience
• Caterpillar Think Big/Bigger graduate
• Bachelor’s degree or higher
• Caterpillar authoring / technical writing experience
• Teamcenter Visualization / Creo experience
What You Will Get:
We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.
Through it all, we are **one team** – creating and delivering world-class components and solutions superior to the competition. Learn more about the **Caterpillar Experience**.
About Caterpillar:
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
#LI
#BI
Summary Pay Range:
$81,370.00 - $122,060.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
- These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
June 9, 2026 - June 23, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.