Servicenow Business Architect (sr Mgr1)

Deloitte Deloitte · Consulting

This role is for a ServiceNow Business Architect at Deloitte, responsible for the architectural vision, design, and governance of the ServiceNow platform. It involves translating business requirements into scalable solutions, defining architectural roadmaps, and collaborating with agile teams. The role requires deep expertise in ServiceNow, SDLC best practices, and Agile methodology, with a focus on ensuring platform alignment with enterprise processes and IT standards.

What you'd actually do

  1. Define and communicate the architectural roadmap for ServiceNow, ensuring alignment with business and IT strategy.
  2. Assesses technical issues and raises Architectural Decisions, evaluation of solutioning options, and sets agreement on recommended solution.
  3. Evaluate emerging ServiceNow capabilities and industry trends to inform platform evolution.
  4. Collaborates with the Agile teams within their platform or product teams to elaborate the solution, validate technology assumptions, evaluate implementation alternatives and converge on the final solution.
  5. Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.

Skills

Required

  • 10+ years of experience in Information Technology focusing on ServiceNow Development, Administration, and/or Architecture
  • 2+ years of recent experience working on enterprise ServiceNow Architecture including a deep understanding of modules, scripting, integrations, and platform capabilities
  • 2+ years of experience managing people and processes
  • ServiceNow Certified System Administrator and at least 1 additional ServiceNow Certification including but not limited to: ServiceNow Certified Master Architect or ServiceNow Certified Technical Architect
  • Bachelor's degree and/or equivalent relevant professional work experience
  • Deep expertise of ServiceNow architecture, modules, scripting, integrations, and platform capabilities
  • Understanding of SDLC best practices, network administration and system and data security
  • Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
  • Commitment to staying current with ServiceNow releases, certifications, and industry trends.
  • Knowledge of regulatory framework, security standards, and risk mitigation strategies
  • Strong understanding of Agile methodology
  • Knowledge about how user stories should be clearly documented (i.e., correct attributes, product assignment) and tracked throughout their lifecycle
  • Strong ability to translate complex ServiceNow concepts to multiple business audiences.
  • Ability to quickly process complex information in the context of overall business strategy and propose how ServiceNow components can enhance the process.
  • Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA
  • Ability to engage and influence senior leaders, business units, and technical teams.

What the JD emphasized

  • Deep expertise of ServiceNow architecture, modules, scripting, integrations, and platform capabilities
  • Knowledge of regulatory framework, security standards, and risk mitigation strategies