Servicenow Hrsd Senior Consultant

Deloitte Deloitte · Consulting

This role focuses on implementing and optimizing ServiceNow HRSD solutions for clients, involving project leadership, discovery, design, build, testing, and deployment. It requires experience with core HRSD modules, establishing user journeys, configuring the application, and managing project deliverables. The role also involves documenting current state operations and developing implementation plans for HR Service Transformation efforts.

What you'd actually do

  1. Leading ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology.
  2. Establish user journeys and create user stories. These support the design and setup of the Employee Service Portal, Knowledge Management, and Case Management features.
  3. Supporting the iterative configuration of the HRSD application, engaging stakeholders to conduct reviews through joint design sessions.
  4. Providing hands-on leadership and project management to ensure deadlines are met and key deliverables are always accurate.
  5. Work with a team of functional and technical consultants. Gather requirements and design sprints for the ServiceNow HRSD applications.

Skills

Required

  • Bachelor's degree
  • 4+ years of experience in ServiceNow implementations and optimizations
  • 2+ years of experience in the delivery and implementation of at least one ServiceNow HRSD core module
  • Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Nice to have

  • Project management experience (3+ years leading end-to-end projects)
  • Big 4 consulting experience (2+ years on 3+ client engagements; producing client-ready deliverables; presenting to manager/director-level stakeholders)
  • Experience designing and/or implementing an HR shared service center (supported SSC design/launch for 1,000+ employees and/or multiple regions; defining service catalog, tiering (L0–L3), and SLAs/XLAs)
  • Experience developing implementation plans in ServiceNow (created detailed plans/work breakdowns for 2+ ServiceNow releases covering design/build/test/cutover/hypercare; including UAT and integration milestones)
  • Experience with a full HRSD suite implementation (delivered 1+ end-to-end HR Service Delivery (HRSD) implementation including Case & Knowledge Management, Employee Center/Portal, HR Catalog/Workflows, and go-live stabilization)

What the JD emphasized

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.