ServiceNow Platform Architect - Manager
Strategy, Growth, and Transformation | Enterprise Technology Strategy and Transformation
Same job available in 32 locations
Atlanta, Georgia, United States
Baltimore, Maryland, United States
Boca Raton, Florida, United States
Boston, Massachusetts, United States
Charlotte, North Carolina, United States
Cincinnati, Ohio, United States
Cleveland, Ohio, United States
Dallas, Texas, United States
Denver, Colorado, United States
Detroit, Michigan, United States
Hartford, Connecticut, United States
Houston, Texas, United States
Jacksonville, Florida, United States
Jericho, New York, United States
Jersey City, New Jersey, United States
Los Angeles, California, United States
McLean, Virginia, United States
Miami, Florida, United States
Minneapolis, Minnesota, United States
Morristown, New Jersey, United States
New York, New York, United States
Philadelphia, Pennsylvania, United States
Pittsburgh, Pennsylvania, United States
Princeton, New Jersey, United States
Raleigh, North Carolina, United States
San Diego, California, United States
San Francisco, California, United States
San Jose, California, United States
Seattle, Washington, United States
Tallahassee, Florida, United States
Tampa, Florida, United States
Washington, District of Columbia, United States
Position Summary
ServiceNow Platform Architect - Manager
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.
Recruiting for this role ends on 5/29/2026.
Work You'll Do
Deloitte provides ServiceNow risk and security services in the following areas based on the client's immediate and long-term needs. By coupling our business and cyber risk process functional experts on platform automation and integration with our security domain leaders across consulting services, Deloitte can provide a full spectrum of services including:
Advise - process and strategy roadmaps, implementation plans and business case development, quantitative return on investment, program and target operating model, data strategy & governance, risk & control framework, content definition & standardization, training and end user enablement
Implement - configuration and as needed, customized, solutions on ServiceNow Security Operations (Security Incident Response and Vulnerability Response) and Integrated Risk Management (IRM) applications utilizing accelerators via pre-built templates and proofs of concept
Operate - manage Cyber Security programs ranging from keeping the lights on for the client's environment (e.g. upgrades, access help desk) to full-service use case development and dashboards
As a ServiceNow Manager - Platform Architect, you will serve as the technical architecture authority across multiple client engagements, designing end-to-end ServiceNow solutions that span the full spectrum of cyber and risk modules. This is a senior architecture role. You will own solution design from pre-sales through delivery, creating architecture blueprints, defining integration strategies, and making platform design decisions that shape how our clients operationalize their cyber and risk programs on ServiceNow. You will support multiple engagements simultaneously, provide architectural governance across the practice, and serve as a trusted technical advisor to both client executives and internal delivery teams. Some examples of what you will do include:
- Owning end-to-end solution architecture for ServiceNow cyber and risk implementations, from initial discovery through production deployment and transition to operations
- Designing and documenting comprehensive technical architecture including platform configuration strategy, data architecture, integration patterns, security models, and scalability considerations
- Leading pre-sales technical efforts including solution scoping, architecture presentations, technical due diligence, level-of-effort estimation, and proposal development
- Supporting multiple concurrent engagements as the architecture authority, providing design guidance, conducting architecture reviews, and resolving complex technical decisions
- Architecting cross-module solutions that span IRM, SecOps, ITOM, ITAM, and TPRM, ensuring cohesive data flows, shared services, and consistent governance across modules
- Designing complex integration architectures between ServiceNow and enterprise security ecosystems including SIEM/SOAR platforms, threat intelligence feeds, vulnerability scanners, identity providers, and cloud security tools
- Defining CMDB and Common Service Data Model (CSDM) architecture strategies that support service-aware security and risk operations
- Establishing and enforcing platform governance standards including development best practices, update set strategies, scoped application design, instance architecture, and environment management across client engagements
- Evaluating and recommending adoption strategies for emerging ServiceNow capabilities including Next Experience UI Framework, Now Assist, and GenAI features
- Presenting architecture strategies and design decisions to client executive stakeholders (CIO, CRO, CISO) and translating technical concepts into business-aligned language
- Mentoring and developing Senior Consultants and Consultants on architecture thinking, solution design patterns, and ServiceNow platform best practices
- Contributing to practice development including reusable architecture patterns, reference architectures, delivery accelerators, and technical point-of-view documents
- Collaborating with Deloitte practice leadership on capability building, go-to-market strategy, and technical differentiation in the ServiceNow security and risk market
The Team
Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments.
Qualifications
Required:
BA/BS Degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or related field
6+ years of experience delivering ServiceNow solutions in a client-facing consulting or professional services role
5+ years of experience serving as a solution architect or technical lead on ServiceNow implementation projects
5+ years of experience demonstrated experience architecting solutions across multiple ServiceNow security and risk modules:
- IT Operations Management (ITOM)
- IT Asset Management (ITAM)
- Integrated Risk Management (IRM)
- Security Operations (SecOps)
- Third-Party Risk Management (TPRM)
5+ years of experience designing and documenting end-to-end solution architectures including data models, integration patterns, security frameworks, and platform governance strategies
5+ years of designing complex integration architectures between ServiceNow and third-party enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, and orchestration
Deep understanding of CMDB architecture and Common Service Data Model (CSDM) design principles and their application to service-aware security and risk operations
5+ years of experience leading pre-sales technical activities including solution scoping, architecture presentations, estimation, and proposal development
5+ years of demonstrated ability to support multiple concurrent engagements as an architecture authority, providing design governance and technical decision-making across delivery teams
Strong executive communication skills with experience presenting technical strategies to C-level stakeholders (CIO, CRO, CISO)
ServiceNow Certified Technical Architect (CTA)
Two or more of the following ServiceNow Certified Implementation Specialist (CIS) certifications across the following modules:
- CIS-Risk and Compliance (CIS-RC)
- CIS-Security Incident Response (CIS-SIR)
- CIS-Vulnerability Response (CIS-VR)
- CIS-Third-Party Risk Management (CIS-TPRM)
- CIS-Hardware Asset Management (CIS-HAM)
- CIS-Software Asset Management (CIS-SAM)
- CIS-Service Mapping (CIS-SM)
- CIS-Discovery (CIS-DISCO)
- CIS-Event Management (CIS-EM)
Previous Consulting or Big 4 experience
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Limited immigration sponsorship may be available
Preferred:
- ServiceNow Certified Master Architect (CMA)
- Experience with ServiceNow Business Continuity Management (BCM) and/or Privacy Management modules
- Experience with RSA Archer or other GRC platforms, particularly leading platform migration or coexistence architecture strategies with ServiceNow
- Experience building integration architectures with enterprise security tools such as Splunk, CrowdStrike, Palo Alto, Microsoft Sentinel, or threat intelligence feeds (STIX/TAXII)
- Experience with ServiceNow Performance Analytics, Predictive Intelligence, Now Assist, or GenAI capabilities
- Experience developing reusable reference architectures, delivery accelerators, or technical frameworks for a consulting practice
- Knowledge of regulatory frameworks and standards such as NIST CSF, ISO 27001, SOX, GDPR, or HIPAA and their implications on platform architecture decisions
- Certifications such as CISSP, CISM, CISA, CRISC, or TOGAF
- MS Degree in Computer Science, Cyber Security, Information Security, Engineering, or related field
#knowledgecyber2026
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200 - $265,600.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
#LI-WM1
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
**Recruiting tips**
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see [www.deloitte.com/us/about](http://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. **Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers**
Requisition code: 323315
Job ID 323315