Services Architect 3 - New York

Datadog Datadog · Enterprise · New York, NY · Technical Post Sales

This role is for a Services Architect at Datadog, focusing on implementing and deploying the Datadog platform for customers. The architect will lead the discovery, design, build, and launch of the platform, develop technical roadmaps, and guide customers through implementations. Responsibilities include gathering requirements, building technical architecture, supporting deployment, managing projects, and collaborating with internal teams. The role requires experience in technical solutions for DevOps Monitoring, cloud platforms, CI/CD tools, and scripting languages. Experience in security operations, including SOC management and SIEM tooling, is also mentioned. While Datadog's platform uses AI, this specific role is customer-facing implementation and architecture, not core AI/ML development.

What you'd actually do

  1. Design and guide execution of Datadog implementations, including gathering requirements, building technical architecture, and supporting deployment and launch
  2. Guide customer onboarding through co-development working sessions and assist when they run into roadblocks
  3. Write automation and design architecture for deployment templates
  4. Manage the operation of implementation projects
  5. Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience

Skills

Required

  • Experience designing and delivering technical solutions for DevOps Monitoring or architecture systems
  • Hands-on experience with cloud platforms (AWS, Azure, GCP) and compute technologies (EC2, serverless, VMware, VMs, Docker, Kubernetes)
  • Experience with Config Management, IAC and CI/CD tools, including Ansible, Puppet, Terraform, Chef, Jenkins, Circle CI, GitHub Actions, Azure Pipelines, etc…
  • Experience programming/scripting with any of the following: Java, Python, Ruby, Go, Node.JS, PHP, and .NET etc
  • Background in security operations, including SOC management, SIEM tooling (e.g. Splunk Professional Services), and designing or supporting zero-trust networking architectures
  • Successful track record with 5+ years experience as an Architect or Consultant in a professional services team
  • Able to sit up to 4 hours, traveling to and from client sites
  • Able to travel via auto, train or air up to 30% of the time

Nice to have

  • Datadog platform implementation
  • Customer onboarding
  • Automation and deployment templates
  • Project management
  • Collaboration with Customer Success, Technical Account Management, and Sales

What the JD emphasized

  • 5+ years experience as an Architect or Consultant in a professional services team