Services Development Lead

Caterpillar Caterpillar · Industrial · Peterborough, United Kingdom

Lead the testing and execution of new service models for electrification in the industrial sector, managing projects from idea to pilot, demonstrating customer value, and influencing stakeholders. This role involves building capabilities for deploying services, using data to drive decisions, and ensuring project delivery.

What you'd actually do

  1. Create Service design thinking that will lead to us solving our customers’ biggest problems. Build our capability to make the electrification of sites a reality.
  2. Run projects and experiments in the real world to test economics and value. Learn quickly and develop proposals for whether to move forward, change direction or stop with specific projects.
  3. Drive change, use data to tell the story, persuade sponsors and define success.
  4. Collaborate and influence across the enterprise. Remove barriers, escalate where required, provide clear updates and enable project delivery at pace.
  5. Ensure customers & dealers receive a consistent experience.

Skills

Required

  • Effective Communication
  • Problem Solving
  • Strategy & Planning

What the JD emphasized

  • demonstrated capability to develop, refine and communicate plans providing the right level of detail to deliver complex projects
  • effectively communicate, receive feedback and accurately interpret required actions to complete tasks or meet milestones
  • demonstrable proactive, self‑starting approach with a strong aptitude for problem‑solving
  • ability to anticipate, communicate and resolve problems before they create barriers to progression
  • ability to communicate with key stakeholders at multiple levels across the business
  • proven ability to use effective planning techniques to contribute to operational, tactical and strategic planning