At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
職務内容
Service Salesは、既存顧客に対してF5のコンサルティング、トレーニングソリューション、拡張サービスのクロスセルおよびアップセルを通じて、お客様の投資を最大化し、割り当てられた販売目標を達成する責任を担います。 Service Salesは、コンサルティング、クライアントエンゲージメント、プロダクトセールスのアカウントチーム、さらに顧客のステークホルダーと連携し、販売要件を定義し、特定された販売機会を実現します。
この役割は、顧客が購入した製品から最大限の価値を引き出し、投資効果を高めることを目的としています。
- ビジネス目標の達成や課題解決におけるテクノロジー活用についての理解と深い知識を活かし、既存の顧客に対してF5のコンサルティングおよびトレーニングソリューションを継続的に販売し、戦略的な顧客関係を維持する。
- 社内外のチームやチャネルと連携し、既存のF5製品から顧客が利益を最大化できるようサポートし、新製品の購入を促進して顧客の期待値を超える革新的なソリューションを開発する。
- サービスアカウント戦略と戦術の調整においてリーダーシップを発揮し、プロダクトセールス、セールスエンジニアリング、カスタマーサクセス、コンサルティングリーダーと協力する。必要に応じ、システムインテグレーター、大手サービスプロバイダー、地域のVAR（付加価値再販業者）とも連携する。
- 長期的および短期的なビジネス機会を特定・評価し、競合の脅威を積極的に特定・対応する。
- アカウントの課題や財務状況について、シニアセールスおよびコンサルティング／トレーニングスタッフに定期的に報告する。既存のビジネスおよび技術ソリューションを積極的に学び理解することで、顧客の課題、ビジネスおよび技術提案、そしてF5サービスの活用によって得られるメリットを特定する。
- 同テリトリーに割り当てられたPSデジタルセールス担当者のメンターを務める場合もある。
募集要件
- 8年以上のIT業界における営業経験、サービス営業経験やリニューアル営業経験尚可
- 海外レポートとなる為、ビジネスレベル以上の英語力
Role Overview:
Service Sales is responsible for achieving an assigned sales quota by driving incremental booking growth through cross-selling and upselling F5 consulting, training solutions, and enhanced services to existing customers. Service Sales may collaborate with Consulting, Client Engagement, and Product Sales account teams, as well as customer stakeholders, to define sales requirements and execute on identified opportunities. This role focuses on helping customers maximize the value of their purchased products and enhancing their overall investment.
What you will do:
- Applies understanding and in-depth knowledge of how technology is used to enable business goals or overcome business challenges to continue to sell F5 Consulting and Training solutions to existing accounts and maintain strategic customer relationships.
- Partners with internal and external teams and channels to develop innovative solutions to enable customers to gain benefits from existing F5 products and to enable new product purchases to achieve the customers business expectations. Assumes a leadership role in coordinating the Services account strategy and tactics for sales support team, partnering with Product Sales, sales engineering, customer success and consulting leaders. Partners with System Integrators, large Service Providers, and regional VARs as needed.
- Identifies and qualifies long-term and short-term business opportunities and actively identifies and addresses competitive threats
- Provides regular updates to senior sales and consulting / training staff concerning account issues and financial status. Works to proactively learn and fully understand existing business and technical solutions to be able to identify the customer’s key “pain points”, their business and technical challenges, and the gains achieved by leveraging the capabilities of F5 Services.
- May mentor PS Digital Sales Representatives who have been assigned to the same territory
What you will bring:
- Sales experience in the IT industry; experience in service sales or renewal sales is a plus
- Native Japanese proficiency. Business-level or higher English proficiency, as this role involves reporting to overseas teams
What you will get:
- Hybrid working mode
- Career growth and development opportunities
- Recognitions and Rewards
- Employee Assistance Program
- Competitive pay and comprehensive benefits
- Culture of Giving Back
- Dynamic Diversity & Inclusion Interest Groups
Apply if you believe your own unique capabilities can contribute to the success of this role and our organization!
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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or** @myworkday.com)****.**
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.