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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are at the frontier of the most significant shift in enterprise technology — the rise of agentic AI. ANZ Professional Services exists to ensure our customers don't just witness this transformation, they lead it. Our engagements go beyond implementation. We define the vision, architect the path, and drive the outcomes that make transformation real. Our team brings deep specialisms across people, process, and technology — combining strategic advisory with hands-on delivery to unlock the full power of Salesforce's Agentic capabilities. From autonomous workflows to intelligent customer experiences, we help organisations move from possibility to production at speed.
Overview of the Role
Services Sales Solutions Architects act as the technical backbone for shaping large-scale transformation programs. You will provide deep product and platform expertise to ensure the proposed solution is technically viable, scalable, and secure.
Your core responsibility is to validate the technical reality of complex solutions. You will support the estimation of specialized components. You are the go-to specialist for the most complex technical challenges in the pre-sales cycle, translating business requirements into a tangible technical solution design and providing critical input to the Statement of Work to ensure a seamless transition to the delivery team.
Your Impact
- Act as the primary technical subject matter expert during the pre-sales cycle for complex, transformational engagements.
- Provide deep product and platform expertise on Salesforce and its emerging technologies, guiding both customers and internal teams.
- Lead the high-level technical solutioning and ensure the proposed architecture is viable and aligns with best practices.
- Validate the technical viability, scalability, and security of all proposed solutions, identifying and managing technical risks early.
- Clearly define and document the findings, plans, and technical solution designs resulting from POCs and discovery workshops.
- Provide detailed technical sizing and estimation input for complex or specialized solution components.
- Translate complex business requirements into a concrete, high-level technical solution design.
- Serve as a trusted technical advisor to client stakeholders, particularly IT leaders, enterprise architects, and technical SMEs.
- Facilitate technical discovery and in-depth solutioning workshops with customer architects and SMEs.
- Work closely with internal Subject Matter Experts and Product teams to validate solutions for emerging technologies or highly custom requirements.
- Ensure the technical solution design is clearly documented and understood for a seamless transition to the delivery team.
- Provide general technical oversight and guidance during the final SOW review to ensure technical commitments are clear, achievable, and well-defined.
- Identify and proactively manage technical risk areas regarding the proposed solution architecture.
- Formulate and articulate the technical strategy and design to C-level executives and senior IT leadership, building buy-in for the proposed solution.
- Contribute to the community's overall knowledge base by sharing technical best practices, demo assets, and solution patterns.
- Develop innovative technical solutions to complex business and architectural issues.
Required Qualifications
- Minimum Experience: 10+ years’ enterprise-level consulting or technical architecture experience.
- Pre-Sales Acumen: Proven experience in a technical pre-sales role, with hands-on responsibility for technical solutioning, and technical estimation support.
- Salesforce Experience: 7+ years of hands-on experience with the Salesforce platform, demonstrating deep technical and functional proficiency in designing complex solutions.
- Architecture Skills: Strong application design skills combined with deep data, integration, and security architecture expertise.
- Multi-Cloud Expertise: Demonstrable experience in designing and scoping multi-cloud Salesforce solutions that span the platform.
- Executive Presence: Strong experience presenting complex technical concepts to decision-makers, specifically CIOs, CTOs, and Enterprise Architects.
- Collaboration: Proficient at collaborating effectively with cross-functional teams, particularly Services Sales Solutions Leads (on scope) and Account Partners (on strategy).
- Communication: Speaks and writes with clarity, brevity, and purpose; excels at teaching complex concepts and influencing C-Level stakeholders.
- Ideal Certifications: Salesforce domain expertise is required. Highly beneficial to have advanced certifications such as Salesforce Certified Application, Agentforce Specialist and/or System Architect.
- Methodology: Strong understanding of SDLC methodologies (Agile, Scrum, etc.) to ensure proposed solutions are deliverable.
- Education: Degree or equivalent relevant experience required (e.g., military experience, volunteer roles, work experience, etc.).
- Logistics: Ability to travel may be required and varies depending on client requirements.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.